Durai Arun Prasath Selvam

Nearly 22+ years of success leading strategic operational, organizational development, and human resource initiatives within the hospitality industry across Canada, Bermuda, and India. Specialized in designing and delivering professional training and development programs to bolster the success of both employees and the organizations. 

Backed up strong understanding and hands-on expertise in key functions of HRM including Talent Acquisition& Retention, Training, and development, Employee relations, modern-day HR practices, organizational psychology, Neuro-Linguistic Programming (NLP) for self-development & enabling better communication, and applying appropriate coaching/discipline needed to enhance performance. 

Equipped with multi-faceted expertise to identify business/operational/Human resource needs and develop plans to deliver tangible results. Effective communicator characterized by integrity and high professional standards. Prepared to provide the finest support to the management for sustainable growth and development of employee capabilities through formal/informal coaching and mentorship at all organizational levels in an impactful, collaborative and consultative manner. 


 

PROFESSIONAL EXPERIENCE - Current

Cluster Human Resources and Training Manager – The World Hotels and Resorts, Kochi – March 2023 to till now

Previous Experience:

Human Resources Manager | April 2022 – March 2023

Hycinth Hotels Trivandrum – A Business Class Five Star Hotel.

• Design hiring plans for all hotel departments based on seasonal needs
• Manage sourcing & recruitment of staff. Interview and assess job candidates, Onboard new hires and conduct new colleague orientation program
• Manage compensation and benefits plans
• Manage employee attendance and working schedules, including paid time off, overtime and breaks
• Maintain employee records through WINHMS software
• Manage Staff accommodation, food and transport facilities for all employees
• Analyze, design, develop, implement, and evaluate training programs. Coach, counsel employees
• Act as the point of contact when employees have queries or job-related issues
• Ensure hotel staff complies with relevant health and safety regulations
• Plan staff benefits programs such as Employee of the Month, Leader of the Month, and other staff incentives.
• Plan and execute employee activities and events such as town hall meeting, food festivals, annual picnic, holiday party, Wellness Fair, farewell party, CSR activities etc.
• Ensure appraisals are carried out for every employee every 12 months as per hotels management policy, and review all appraisals and follows up on development needs.
  
  Service Manager- F&B Trainer| July 2021 – March 2022

Shangri-La Bengaluru, An award-winning Luxury Hotel

• Facilitate Shangri-La Group vision, purpose, business philosophy, values, Shangri-La Care and other core service skills and knowledge training
• Conduct monthly orientation for new hires and train existing employees based on training need analysis
• Develop weekly, monthly, quarterly training plans based on training need analysis
• Facilitate classroom and online training on Standard Operating Procedures, Food Safety, Hygiene, and policies updates
• Assist in the evaluation of the effectiveness of training based on the feedback from employees and management
• Generate reports, track the progress of trainees and during the training period
• Develop training content and eLearning material using up-to-date Instructional Design tools
• Identify opportunities for training through the use of analytical and critical thinking
• Handle high volume of training content and multiple projects with aggressive timelines
• Manage employee relations issues within the F&B department confidentially, including disciplinaries, grievances, and capability

PREVIOUS EXPERIENCE

Food Services Supervisor | Sep 2019 – Mar 2020

Dairy Queen Grill and Chill, Victoria, British Columbia

Food and Beverage Captain |  Apr 2009 – Aug 2019

The Fairmont Southampton Princess,  Southampton, Bermuda 

Food and Beverage Manager | Nov 2007 – Feb 2009

Grand Palace Hotel & Spa, Yercaud, Tamilnadu, India

Trainee Captain | July 2006 – June 2007

Banquets, Taj Fisherman’s Cove, Chennai, India     

Food and Beverage Assistant | Nov 2003 – Nov 2005

The Oberoi Rajvilas, Jaipur, India                 

Management Trainee| May 2002 – Sep 2003

Radhakrishna Hospitality Services, Chennai, India  

Industrial Exposure Trainee | May 2000 – Oct 2000                              

Hotel Clarks Avadh, Lucknow, India
 

Post Graduate Certificate in Human Resource Management | 2022| IIM SHILLONG & SHRM INDIA 

B.Sc. Psychology | 2021-2023|Annamalai University

Post Graduate Diploma in Psychological Counseling-Chennai Counseling Services | 2020

Diploma in Neuro-Linguistic Programming-NLP Coaching AcademyABNLP |2020 

Three Year Diploma in Hotel Management and Catering Technology State IHMCT | 1999-2002