Narayan Mathangi

I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.

I am a hard-working professional who has been consistently praised as focused by my co-workers and management. Over the course of my 7-year career, I've developed a skill set directly including customer service, handling team customer communications and relationship management. Overall, I have consistently demonstrated problem solving and teamwork abilities in every aspect of my customer service role at Air india air transport service limited, and I invite you to review my detailed achievements in the attached resume.

After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization.  

Supervising the staff at the Check-in Counter, Boarding Gate, Arrival Area and Ramp for on-time flight departure.
 Taking all the possible and Safety measures and completing the check-in procedure before passenger get On-Board the Aircraft.
 Assisting Unaccompanied minor, Direct transit passengers and Entry refused passengers, and helping those who need Special Assistance or Special Service Requests.
 Answering passenger queries about various services.
 Keeping the daily flight record of data,preparing Daily and Monthly Flight reports.
 Keeping record of the departure baggage count, solving Mishandled baggage and lost baggage related issues.
 Handling delay and diverted flights.  Escalating issues where necessary to the next managerial level to resolve the issue in time.
 Allocating staff according to their job role.
 Co-ordinating with the other airport departments like Security/Engineering/Traffic/GSD for flight smooth operations.

Monitor customer safety during boarding and deplaning and assist customers in a friendly manner
Marshal aircraft on the ramp (e.g. directing assisting and parking all arriving departing and towed aircraft)
Transfer cargo (including luggage) to other gates other airlines and to passengers
Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks
Service aircraft as needed (e.g. aircraft lavatories potable water window wash deicing and commissary items)
Assist in ramp set up and storage of equipment and baggage

Maintained the safety and security of the ramp at all times

Complied with all safety procedures and airline policies

Ensured courteous prompt accurate and careful handling of customer baggage airfreight and company material lifting loading/unloading sorting and transferring baggage freight and company material

Constantly communicated with flight officer and crew personnel and other ground personnel.