sunita ponugoti

I am a results-driven professional with over 9+ years of experience in Learning & Development and Operations within the BPO/KPO industry. My core expertise lies in training delivery, team leadership, performance management, and quality assurance. I have successfully led end-to-end training programs for Google processes, played a key role in ramping up a 150-member team, and received multiple awards including the Best Trainer Award, South Zonal Award, and MVP in Operations.

With hands-on experience in managing large-scale onboarding, content creation, SOP development, and using adult learning principles, I bring a blend of strategic insight and operational excellence. I’m passionate about driving performance through capability building and am now looking for new opportunities in Training and Operations Leadership roles, preferably in dynamic, multicultural environments like Ireland.

Training & Operations Leader with over 8 years of experience in Learning & Development, Team Management, and Performance Optimization in the BPO/KPO sector. Skilled in delivering impactful training programs, including Google Ads processes, and leading cross-functional teams to achieve business goals. Recognized with multiple awards for excellence in training delivery and operational leadership. Currently based in India and actively seeking relocation opportunities in Ireland within L&D, People Development, or Operations Management.

Bachelor’s Degree in Computer Science