Review Calling Executive - Noida, India - Easemydeal

Easemydeal

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are seeking an
Review Calling Specialist to reach out to customers and facilitate the process of leaving online reviews.

This role involves outbound calls or visits (in the ratio of 7:3) to connect with customers, encourage them to share their feedback and experiences, and contribute to building a positive online reputation for our business.

Key Responsibilities:

-
Customer Engagement:

Initiate outbound calls or visits to recent customers with the goal of collecting online reviews.

Build rapport with customers and create a positive impression of the review process.

-
Review Guidance:

Educate customers on how to leave reviews on various online platforms.

Provide clear instructions and address any questions or concerns.

-
Feedback Collection:

Gather feedback, opinions, and suggestions from customers during conversations.

Ensure customers feel valued and heard throughout the call or meeting.

-
Data Management:

Record customer interactions, review commitments, and feedback received.

Maintain accurate and organized records of calls and visits for reporting and follow-up.

-
Review Tracking:

Monitor and track online reviews left by customers across different platforms.

Compile review data to analyze trends and sentiments.

-
Collaboration:

Share customer insights with internal teams to drive improvements in products and services.

Collaborate with marketing teams to enhance our online reputation.

Qualifications:

Previous customer service or telemarketing experience. Similar experience is a plus.
Excellent verbal communication skills with a persuasive approach.
Familiarity with online review platforms.
Attentive listener and empathetic communicator.
Organized approach to data management.

Benefits:

Competitive compensation package.
Opportunity for skill enhancement and development.
Impactful role in building our online reputation.
Team HR

Salary:
₹10, ₹18,000.00 per month

Benefits:

Leave encashment
Provident Fund

Schedule:

Day shift
Morning shift

Ability to commute/relocate:

Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (preferred)

Experience:

Review Calling: 1 year (preferred)
Online Review Platforms: 1 year (preferred)

Speak with the employer