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Service Advisor - Pune, India - Headway consultant
Description
Job DescriptionService Advisor / Executive - 2 Openings
Location – Loni Kalbhore, Pune
Experience – 4 years
Salary range – As per company standard , Diploma in mechanical
Skills - Communication, Customer Handling, DMS knowledge.
Job Description:
· Extending courteous reception to customers
· Establish the complaints in the vehicle after a road test
· Provide reasonable time and cost estimate for repairs
· Job allocation to supervisors and monitoring of workflow
· Regular update to customers on the status of job
· Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
· Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out
· Ensure vehicle is delivered to the satisfaction of the customer
· Collect post service feedback and carry out any corrective measures if Required
· Advance service booking based on existing workshop load and available Resources
· Educate the customer on do's & don'ts, general maintenance practices and regular service schedule for the vehicle
Requirements
Skills - Communication, Customer Handling, DMS knowledge.
Requirements
Service advisor, DME, Communication