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    Hotel Reservation Executive - Mumbai, India - RedThread Hotels

    RedThread Hotels
    RedThread Hotels Mumbai, India

    1 week ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Job Title: Hotel Reservation Executive

    Job Location: BKC - Mumbai

    Company: Redthread Hotels

    CTC: 20, ,000 Per Month

    Roles and Responsibilities:

    • Receive and process hotel reservations via phone, email, online platforms, and in-person inquiries.
    • Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests accurately
    • Monitor room availability, rates, and promotions to provide accurate information to guests
    • Respond promptly to guest inquiries, providing detailed information about room types, amenities, and hotel services
    • Assist guests in selecting appropriate accommodations based on their preferences, budget, and special requirements
    • Address guest concerns, complaints, and requests promptly and professionally to ensure high levels of guest satisfaction
    • Promote hotel facilities, services, and special packages to enhance guest experience and maximize revenue
    • Identify opportunities for upselling room upgrades, additional services, and amenities to guests during the reservation process
    • Maintain accurate records of reservations, cancellations, and guest interactions in the hotel's reservation system
    • Prepare daily reports on room availability, occupancy rates, and reservation statistics for management review
    • Process billing and payment transactions accurately and efficiently, following hotel procedures and protocols

    Qualification

    • Bachelor's degree in hospitality management, or any graduate
    • Excellent communication skills, both verbal and written, with proficiency in multiple languages preferred
    • Proficiency in using hotel management software and reservation systems
    • Ability to multitask and work under pressure in a fast-paced environment
    • Flexibility to work evenings, weekends, and holidays as required in the hospitality industry
    • Customer-focused attitude with a commitment to delivering exceptional service
    • Immediate Joiners will be preferred
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