Operational Executive - Surat, India - Cleanteq Clean & Care Services

Cleanteq Clean & Care Services

Verified Company

Surat, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Key Responsibilities:

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Client Relationship Management: Build and maintain strong relationships with clients, understanding their specific needs and ensuring the services provided meet or exceed their expectations.
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Team Supervision: Manage and lead a team of housekeeping staff, including training, performance evaluations, and scheduling to ensure the delivery of high-quality services.
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Operational Efficiency: Monitor and optimize operational processes, workflows, and resource allocation to enhance overall efficiency and productivity.
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Quality Control: Implement and maintain quality control measures to ensure consistent service quality and adherence to industry standards.
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Inventory Management: Oversee the procurement and management of cleaning supplies, equipment, and materials to ensure sufficient stock levels and cost-effective operations.
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Problem Solving: Address any operational challenges, service disruptions, or client concerns promptly and effectively.
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Reporting and Documentation: Maintain accurate records, generate operational reports, and provide regular updates to management on key performance indicators and operational metrics.
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Health and Safety Compliance: Ensure strict adherence to health and safety regulations and protocols, creating a safe working environment for both staff and clients.
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Training and Development: Identify training needs for housekeeping staff and coordinate training programs to enhance their skills and knowledge.
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Continuous Improvement: Proactively identify opportunities for process improvement, cost reduction, and service enhancement, and implement innovative solutions accordingly.
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Budget Management: Assist in budget planning and cost control efforts, monitoring expenses and resource allocation to achieve financial targets.

Qualifications and Skills:

Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
Proven experience in operations management, preferably within the housekeeping or hospitality industry.
Strong leadership abilities with the capability to motivate and manage a diverse team effectively.
Excellent communication and interpersonal skills to interact with clients, staff, and management.
Detailoriented mindset with the ability to maintain high standards of quality.
Proficiency in using relevant software and tools for operational tasks.
Problemsolving aptitude and the ability to make decisions under pressure.
Knowledge of health and safety regulations and protocols.
Flexibility to work in shifts and adapt to changing operational needs.