- Support internal and external customers with inquiries and complaints regarding financial products and services
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
- 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
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Escalations Representative
3 weeks ago
WELLS FARGO BANK Chennai, India**About this role**: · Wells Fargo is seeking an Escalations Representative... · **In this role, you will**: · - Support internal and external customers with inquiries and complaints regarding financial products and services · - Seek ways to determine appropriate course of action ...
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Escalations Representative
1 week ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Escalations Representative... · **In this role, you will**: · - Support internal and external customers with inquiries and complaints regarding financial products and services · - Seek ways to determine appropriate course of action ...
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Escalations Representative
3 days ago
Wells Fargo Chennai, Tamil Nadu, India**About this role**: · Wells Fargo is seeking an Escalations Representative... · **In this role, you will**: · - Support internal and external customers with inquiries and complaints regarding financial products and services · - Seek ways to determine appropriate course of action ...
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WELLS FARGO BANK chennai, IndiaAbout this role: · Wells Fargo is seeking an Escalation Representative. · In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and services · Seek ways to determine appropriate course of action, conduct inve ...
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Escalations Representative
4 days ago
WELLS FARGO BANK Chennai, India Full timeAbout this role: · Wells Fargo is seeking an Escalations Representative. · In this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and services · Seek ways to determine appropriate course of action, conduct investi ...
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Escalation Representative
2 weeks ago
WELLS FARGO BANK Chennai, India Full timeAbout this role: · Wells Fargo is seeking an Escalation Representative. · In this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and services · Seek ways to determine appropriate course of action, conduct investig ...
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Due Diligence Associate
2 weeks ago
WELLS FARGO BANK Chennai, India**About the Role** · Due Diligence Associate should participate and provide compliance support for projects and initiatives with low to high risk to identify assess and mitigate BSA/AML risk in business activities. Analyze risks on escalated, referred, or alerted negative news. C ...
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Associate Fraud
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Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Fraud & Claims Operations Representative-10
2 weeks ago
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Associate Fraud
2 weeks ago
WELLS FARGO BANK Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Associate Fraud
2 weeks ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Associate Due Diligence Coordinator
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Wells Fargo Chennai, Tamil Nadu, India**About this role**: · Wells Fargo is seeking a Associate Due Diligence Coordinator. · **In this role, you will**: · - Conduct Know your Customer compliance process for Wholesale processes in line with the requirements of the United States of America Patriot Act as well as Wells ...
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Associate Fraud
2 weeks ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Associate Due Diligence Coordinator
1 week ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Associate Due Diligence Coordinator... · **In this role, you will**: · - Conduct Know your Customer compliance process for Wholesale processes in line with the requirements of the United States of America Patriot Act as well as Wel ...
Escalations Representative - Chennai, India - WELLS FARGO BANK
Description
About this role:Wells Fargo is seeking an Escalations Representative.
In this role, you will:
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.