- Support internal and external customers with inquiries and complaints regarding financial products and services
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
- 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
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Escalations Representative
4 days ago
Wells Fargo Chennai, Tamil Nadu, India**About the Role** · Escalation Representative is responsible for performing a variety of loan servicing tasks under the Home Lending servicing Department. · **Responsibilities** · - Functions evaluated may cover one or more of the following areas: regulatory compliance, fraud, f ...
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Escalations Representative
1 week ago
WELLS FARGO BANK Chennai, India**About this role**: · Wells Fargo is seeking an Escalations Representative... · **In this role, you will**: · - Support internal and external customers with inquiries and complaints regarding financial products and services · - Seek ways to determine appropriate course of action ...
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Escalations Representative
1 week ago
Wells Fargo Chennai, India**About the Role** · **Responsibilities** · - Responsible for working on low/moderate/high complexity/priority cases, depending on the queue type and the complexity of the review · - Meets SLA by providing timely and quality work · - Actively participates in team activities · - C ...
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Escalations Representative
1 week ago
WELLS FARGO BANK Chennai, India Full timeAbout this role: · Wells Fargo is seeking an Escalations Representative. · In this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and services · Seek ways to determine appropriate course of action, conduct investi ...
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Escalation Representative
3 hours ago
WELLS FARGO BANK chennai, IndiaAbout this role: · Wells Fargo is seeking an Escalation Representative. · In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and services · Seek ways to determine appropriate course of action, conduct inve ...
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Customer Support Representative
1 day ago
Zigsaw Consultancy Services Chennai, IndiaWe are hiring a customer service representative to manage customer queries and complaints. · - You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. · - To do well in this role you need to be able to remain ...
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Fraud & Claims Operations Representative
6 days ago
WELLS FARGO BANK Chennai, India**About this role**: · Wells Fargo is seeking a Fraud & Claims Operations Representative... · **In this role, you will**: · - Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks throug ...
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Due Diligence Associate
5 days ago
WELLS FARGO BANK Chennai, IndiaDue Diligence Associate should participate and provide compliance support for projects and initiatives with low to high risk to identify assess and mitigate BSA/AML risk in business activities. Analyze risks on escalated, referred, or alerted negative news. Communicate negative f ...
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Due Diligence Associate
5 days ago
WELLS FARGO BANK Chennai, India**About the Role** · Due Diligence Associate should participate and provide compliance support for projects and initiatives with low to high risk to identify assess and mitigate BSA/AML risk in business activities. Analyze risks on escalated, referred, or alerted negative news. C ...
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Associate Fraud
5 days ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Associate Fraud
2 days ago
WELLS FARGO BANK Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Fraud & Claims Operations Representative-10
5 days ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking a Fraud & Claims Operations Representative... · **In this role, you will**: · - Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks throug ...
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Associate Fraud
1 week ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Intermediate Representative, Compliance
1 week ago
The Bank of New York Mellon Corporation Tamil Nadu, IndiaSupports the day-to-day efforts related to assessing whether assigned areas are in compliance with relevant laws, rules, regulations and policies and that control mechanisms are being deployed as expected. Under moderate supervision, assists with the monitoring and reporting of e ...
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Associate Due Diligence Coordinator
1 week ago
Wells Fargo Chennai, Tamil Nadu, India**About this role**: · Wells Fargo is seeking a Associate Due Diligence Coordinator. · **In this role, you will**: · - Conduct Know your Customer compliance process for Wholesale processes in line with the requirements of the United States of America Patriot Act as well as Wells ...
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Associate Fraud
2 days ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking an Associate Fraud & Claims Operations Representative... · **In this role, you will**: · - Support and capture all pertinent information from customers about their claims · - Conduct research and provide updates on status of new and e ...
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Fraud & Claims Operations Representative
4 days ago
Wells Fargo Chennai, India**About this role**: · Wells Fargo is seeking a Fraud & Claims Operations Representative... · **In this role, you will**: · - Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks throug ...
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Transaction Processing Representative
6 days ago
Quess IT Staffing Chennai, Tamil Nadu, India**About Us** · "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological s ...
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Credit Controller
1 week ago
TIRUMALA MILK PRODUCTS PRIVATE LIMITED Chennai, India**Job purpose** · Lead the accounts management for Modern Trade channel. In order to maintain hygiene of the payments and customer outstanding · **Key Duties and Responsibilities/Missions** · - To ensure books of accounts are in line with the organizational practices · - Shall be ...
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Intermediate Representative, Middle Office
1 week ago
The Bank of New York Mellon Corporation Chennai, Tamil Nadu, IndiaMiddle Office - IC1Responsible for processing, monitoring, researching and analyzing transactions and resolving non-complex inquiries. May coordinate with both internal stakeholders and external stakeholders and/or clients to gather, disseminate, and resolve basic information abo ...
Escalation Representative - Chennai, India - WELLS FARGO BANK
Description
About this role:Wells Fargo is seeking an Escalation Representative.
In this role, you will:
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.