- Responding to customerqueries in a timely and professional manner
- Providing accurate and complete information aboutproducts and services
- Troubleshooting andresolving customer complaints and concerns
- Escalating issues to higher authorities whennecessary
- Maintaining detailed and accuraterecords of customer interactions and transactions
- Following up with customers to ensure their issues havebeen resolved satisfactorily
- A minimum of 1year of experience in a customer service or equivalentrole
- Excellent written and verbalcommunication skills in English
- Strongproblemsolving abilities and attention to detail
- Ability to multitask and handle multiple customer chatssimultaneously
- Basic computer skills andfamiliarity with online chat platforms
- Excellent written and verbal communication skills inEnglish
- Strong problemsolving abilities andattention to detail
- Ability to multitask andhandle multiple customer chats simultaneously
- Basic computer skills and familiarity with online chatplatforms
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Chat Process Executive Work From Home - Sany, India - S-India
3 weeks ago
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Description
Chat Process Executive (WorkFrom Home)Company Overview:
SIndia is a leading IT Services and ITConsulting company operating in the Indian market. With a strongfocus on customer satisfaction SIndia provides efficient andeffective solutions to its clients in the digital space. As a ChatProcess Executive you will have the opportunity to work remotelyfrom home and contribute to the companys commitment to deliveringexceptional customer support.
Role and Responsibilities:
To be considered for the role ofChat Process Executive candidates must meet the followingqualifications:
excellent written andverbal communication skills in english,written and verbalcommunication skills in english,problem-solving abilities,basiccomputer knowledge,familiarity with online chat platforms,customerservice,good english,computer skills,basic computer skills andfamiliarity with online chat platforms,online chat platforms,verbalcommunication,basic computer skills,ability to multitask and handlemultiple customer chats simultaneously,strong problem-solvingabilities and attention todetail,multitasking,problem-solving,written communication,attentionto detail,customer handling