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Tiruchirappalli

    Junior Executive - Tiruchirappalli, India - Durafit

    Durafit
    Durafit Tiruchirappalli, India

    4 days ago

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    Description

    Jobdescription:JuniorExecutiveCustomerCare

    RolesandResponsibilities

    1.ManageInbound/Outboundcalls

    2.Managingateamofrepresentativesofferingcustomersupport

    3.Resolvingcustomercomplaintsbroughttoyourattention

    4.Overseeingthecustomerserviceprocess

    5.Monitoringthe workofindividualrepresentativesandoftheteam

    6.Possessingexcellentproduct knowledgetoenhance customersupport

    7.Maintainingapleasant workingenvironmentforyourteam

    8.Planningthe trainingandstandardizationofservice

    9.Maintainingapositiveempatheticandprofessionalattitudetowardcustomersatalltimes.

    10.Respondingpromptlytocustomerinquiries.

    11.Communicatingwithcustomersthroughvariouschannels.

    12.Acknowledgingandresolvingcustomercomplaints.

    13.Managinga teamofjuniorcustomer servicerepresentatives.

    14.Ensurecustomersatisfaction andprovideprofessionalcustomersupport

    Qualification

    Qualifications Anydegree



    Requirements

    SkillsforSuccess:

    1.ExcellentCommunication

    2.ShouldbefluentinEnglishHindi andBengali

    3.GoodatHandlingcustomerqueries



    Benefits

    PerksandBenefits

    lPerformancebasedvariablepay

    lEmployeefriendlyenvironment

    lMonthlyemployeeengagement

    lAnnualvacation



    Skills for Success: 1.Excellent Communication 2.Should be fluent inEnglish, Hindi and Bengali 3.Good in Handling customerqueries
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