- Manage Inbound /Outboundcalls
- Managing a team of representatives offering customersupport
- Resolving customer complaints brought to yourattention
- Overseeing the customer serviceprocess
- Monitoring the work of individual representatives and of theteam
- Possessing excellent product knowledge to enhance customersupport
- Maintaining a pleasant working environment for yourteam
- Planning the training and standardization ofservice
- Maintaining a positive empathetic and professional attitude towardcustomers atall
- Responding promptly to customerinquiries.
- Communicating with customers through variouschannels.
- Acknowledging and resolving customercomplaints.
- Managing a team of junior customer servicerepresentatives.
- Ensure customer satisfaction and provide professional customersupport
- ExcellentCommunication
- Should be fluent in English Hindi andBengali
- Good in Handling customerqueries
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Junior Executive - Tiruchirappalli, India - Durafit
Description
Job description:
Junior Executive CustomerCare
RolesandResponsibilities
QualificationsAnydegree
RequirementsRequirements
SkillsforSuccess:
BenefitsBenefits
PerksandBenefitsPerformancebased variablepay
Employeefriendlyenvironment
Monthlyemployeeengagement
Annualvacation
Skills for Success: 1.Excellent Communication 2.Should be fluent inEnglish, Hindi and Bengali 3.Good in Handling customerqueries