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    BPO Customer Care Collections Associate - Noida, India - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Noida, India

    4 days ago

    NTT DATA Services background
    Description

    Roles and Responsibilities

    • Ensures assigned calls are worked towards resolution.
    • Follows the basic rules as provided on the SOP.
    • Develops foundational understanding of broader interdependencies across various processes.
    • Assists in resolution of outstanding issues from previous transactions.
    • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

    Requirements for this role include:

    • University degree or equivalent that required 3+ years of formal studies.
    • Good Verbal and Written communication skills.
    • 1+years of relevant experience in handling customer queries via calls.
    • 1+year of experience in MS Excel.
    • Flexible with shift timings.
    • Flexible to work from office.
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