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    Technical Expert/Program Manager - Bengaluru, India - Mercedes-Benz

    Mercedes-Benz
    Mercedes-Benz Bengaluru, India

    2 weeks ago

    Default job background
    Description
    Aufgaben
    • Technical Expert/Program Manager, Parts management (GCSP)
    • Manage and coordinate teams working for spare parts definition, creation, documentation, and Customer complaints
    • Regular stakeholder connect, partner engagement and escalation management when required
    • Work closely with Business partners and different departments for parts information & documentation
    • Responsible for committed projects, resource-planning, and aligning work respecting department strategy focusing on Quality, Cost, Time
    • Ensure monitoring and tracking of project KPIs on Power Bi and achieving yearly targets
    • Conduct monthly KPI reviews with partners
    • Follow and monitor QMS standards regularly
    • Participate in Innovation, continuous improvement activities and efficiency
    • Establish processes for ticket resolution, queries, and resolution
    • Develop and enhance processes to improve department efficiency and competitiveness
    • Initiate and lead department level value adds, supporting organization strategy execution
    • Ensure effective team, customer, and supplier communication
    • Build knowledge and competency of self and team
    Mercedes-Benz Overview:

    Mercedes-Benz AG is dedicated to shaping the future of mobility with an emphasis on safety and sustainability. The company is actively advancing towards a fully electric and software-driven future.

    Mercedes-Benz Research and Development India (MBRDI) stands as the largest research and development center for Mercedes-Benz Group AG outside of Germany. MBRDI specializes in innovative technologies such as connected, autonomous, and electric solutions in the mobility sector. The center's efforts drive digital transformation, excel in-car software, and promote sustainable mobility.

    Currently, MBRDI employs a significant number of professionals, focusing on engineering, digitalization, testing, simulation, and data science. The center values individuals' capabilities, believing that when each person shines, the whole team shines.

    Qualifications:
    • Basic Qualification:
    • Bachelors or Master's Degree in Mechanical/Industrial/Electrical & Electronics/ other relevant engineering fields
    • Several years of experience in automotive parts management, After-sales processes, supply chain, and project management
    Desired Skills and Experience:
    • Proficiency in Automotive product development methods
    • Knowledge of Automotive parts and their functions, sheet metal part design, plastic part design, parts materials, etc.
    • Expertise in PDM/PLM tools, CAD modeling tools, BOM management, engineering changes, and parts release
    • Experience in repair concepts development, repair manuals creation
    • Skilled in project management methods and tools for tracking and reporting
    • Awareness of automotive parts reliability, field issues, and problem-solving skills
    • Familiarity with QMS standards and automotive supply chain
    • Strong communication skills and ability to lead technical discussions
    • Experience in a multicultural environment and Mercedes Benz workshops is advantageous
    • Team building, coaching, mentoring abilities
    • Basic German language knowledge is preferred
    Benefits:
    • Employee discounts
    • Healthcare initiatives
    • Provided mobile phone
    • Meal allowances
    • Company pension scheme
    • Hybrid work options
    • Mobility offers
    • Employee events and coaching
    • Flexible working hours
    • Company doctor and on-site facilities
    • Accessible location and parking
    • Childcare services
    • Potential for employee participation
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