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    Assistant Manager - Delhi, India - 2coms

    2coms
    2coms Delhi, India

    1 week ago

    2coms background
    Description
    Job Description
    Ready to take your Workforce Management (WFM) skills to the next level?

    We're seeking a seasoned

    Assistant Manager WFM

    in Mumbai or Pune to join our client high-performing BPO team Are you an analytical leader with a passion for optimizing operations? Do you thrive in a fast-paced environment where your decisions directly impact success? If so, then this opportunity is for you

    You need to be flexible in UK Shift's



    Why You Should Apply:


    Lead with Impact:
    Spearhead core WFM activities, including forecasting, capacity planning, rostering, scheduling, headcount tracking, and seating.



    Develop Your Team:
    Guide and mentor your team while fostering a collaborative and results-oriented environment.



    Make a Difference:
    Your expertise will play a critical role in ensuring operational efficiency and delivering exceptional client service.



    Competitive Compensation:
    Enjoy a rewarding package that recognizes your skills and experience
    Requirements



    Who We're Looking For:
    Proven track record of success as a WFM professional with a minimum of 5 years of experience.

    Minimum 2 years of experience in a team management role within Operations Planning or Workforce Management.

    In-depth knowledge of WFM principles, forecasting methodologies, and scheduling optimization techniques.

    Strong analytical skills with proficiency in WFM software tools (e.g., Blue Prism, Teleopti).

    Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.

    Demonstrated leadership qualities and the ability to motivate and guide your team.

    Flexibility to work rotational UK Shifts (5 days, window starts from 1.00pm to 2.00am).

    Requirements
    Ready to take your Workforce Management (WFM) skills to the next level? We're seeking a seasoned Assistant Manager WFM in Mumbai or Pune to join our client high-performing BPO team Are you an analytical leader with a passion for optimizing operations? Do you thrive in a fast-paced environment where your decisions directly impact success? If so, then this opportunity is for you You need to be flexible in UK Shift's

    Why You Should Apply:


    Lead with Impact:
    Spearhead core WFM activities, including forecasting, capacity planning, rostering, scheduling, headcount tracking, and seating


    Develop Your Team:
    Guide and mentor your team while fostering a collaborative and results-oriented environment


    Make a Difference:
    Your expertise will play a critical role in ensuring operational efficiency and delivering exceptional client service


    Competitive Compensation:
    Enjoy a rewarding package that recognizes your skills and experience Requirements

    Who We're Looking For:
    Proven track record of success as a WFM professional with a minimum of 5 years of experience. Minimum 2 years of experience in a team management role within Operations Planning or Workforce Management. In-depth knowledge of WFM principles, forecasting methodologies, and scheduling optimization techniques. Strong analytical skills with proficiency in WFM software tools (e.g., Blue Prism, Teleopti). Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. Demonstrated leadership qualities and the ability to motivate and guide your team. Flexibility to work rotational UK Shifts (5 days, window starts from 1.00pm to 2.00am).
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