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    Operations Executive - Mumbai, India - Humancare World Wide

    Humancare World Wide
    Humancare World Wide Mumbai, India

    1 week ago

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    Healthcare
    Description

    Job Description:
    Operations


    Responsibilities:

    • Manage the comprehensive operations of the organization both independently and collaboratively within a team environment.
    • Actively participate as a core member of the Operational Team.
    • Attend to all inquiries and requests received through various organizational mailing addresses promptly and efficiently, adhering to designated turnaround times (TAT).
    • Ensure timely response to client and colleague requests within specified TAT periods.
    • Coordinate with vendors, service providers, stakeholders, insurance/TPAs, and Airlines Companies for travel arrangements, reservations, medical clearances, and explore alternative options essential for day-to-day operations.
    • Liaise with worldwide medical flight service providers to ensure smooth and timely operational performance.
    • Provide extensive assistance and support to clients, including preparation and sharing of quotations.
    • Manage operational activities in repatriation cases, overseeing the evacuation process, and offering comprehensive support to both the team and clients.
    • Adhere to management directives and actively contribute to network building for the organization, including developing, implementing, and maintaining quality assurance protocols.
    • Enhance internal capacity by optimizing existing processes and procedures to increase efficiency.
    • Arrange ground ambulance services at origin and destination points as per client requirements.
    • Facilitate Doctor on Call and Teleconsultation services as per insurance company and individual client preferences.
    • Place GOP for insured members of insurance companies or TPAs.
    • Prepare Plan of Mission and flight manifests.
    • Maintain records of inbound calls, TPA & insurance cases, ambulance providers, quotation sheets, mortal service providers, hospitals, and clinics.
    • Manage databases of partners, vendors, and service providers.
    • Submit weekly and monthly reports.
    • Handle inbound leads from the SAARC Region.
    • Assist in recruiting, training, and supervising operational staff.
    • Provide guidance and mentorship to team members to ensure performance objectives are met.
    • Cultivate a positive and productive work environment.
    • Develop and implement strategies to streamline operations, reduce costs, and enhance productivity.
    • Monitor and evaluate the effectiveness of new processes, making necessary adjustments.
    • Update databases, master sheets, online platforms, and coordinate with accounts and management for approvals and processing.
    • Counsel clients on enquiry conversions and coordinate fulfillment for conversions.

    Qualifications and Skills:

    • Bachelor's degree in business management, operations management, health management, or related field (Master's degree preferred).
    • Proven experience in operations management or related roles.
    • Familiarity with medical terminologies and wordings is advantageous.
    • Strong leadership and team management abilities.
    • Excellent problem-solving and decision-making skills.
    • Proficiency in data analysis and reporting software/tools.
    • Knowledge of industry-specific regulations and standards.
    • Exceptional communication and interpersonal skills.
    • Attention to detail and focus on quality.
    • Ability to thrive in a fast-paced, dynamic environment.

    Mandatory Skill Sets:

    • Advanced Excel proficiency.
    • Strong multitasking abilities.
    • Quick decision-making skills.
    • Crisis management expertise.
    • Client interaction capabilities.
    • Experience in multi-departmental collaboration.

    Note:
    Candidates should be comfortable with rotational shifts.

    Salary Range:
    up to 30k


    Job Location:
    Santa Cruz West

    Please send your resumes to the Human Resources Department at:

    We appreciate your interest in joining our team at Humancare Worldwide.
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