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    Process Specialist - Hyderabad, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Hyderabad, India

    3 weeks ago

    Default job background
    OTHER
    Description

    Team Lead - Adv

    Qualification:

    Graduate (exclusion:

    BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

    Responsibility:

    Stakeholder/Business Management:

    • '
      • They would be required to interact with customers (internal / external) to meet process deliverables.
    • • Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

    Customer Relationship Management:

    • • Provide information, educate customer, troubleshoot, probe and fix issues.
    • • Follow up on Waiting/Open issues, feedback and coaching.
    • • Conduct Quality audits and review of teams' performance.

    People/Team:

    • • Conduct Huddles and Team meetings.
    • • Contribute to and participate proactively in knowledge sharing sessions.
    • • Participate and contribute to organizational activities.
    • • Act as a buddy for New Hires.
    • • First level reporting.
    • • Conduct peer reviews.
    • • Conduct refresher training.
    • • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.


    • In the absence of the PL and TL, perform the following tasks when assigned    :

    • i Handle escalation calls.
    • ii Manage service levels on a daytoday basis.
    • • Provide coaching and feedback for improvement.

    Must Have Skills

    • Speaking English
    • Customer Service
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