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    Technical Support Executive - Navi Mumbai, India - ProPMO Services Private Limited

    ProPMO Services Private Limited
    ProPMO Services Private Limited Navi Mumbai, India

    23 hours ago

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    Description
    L1 resource for Rabale location in Mumbai


    Position Name :

    Tech Support Executive :

    • Customer facing role for first level Technical Support
    • Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set.
    • Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week.
    • Should have a stable WiFi at home to WFH if required.
    • Open to travel to Belapur railway station on call; it's a client's data center location.
    • Excellent written and verbal communication.
    7. 1 to 2 years application support experience


    • Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
    • Working in experience in multi team environment
    • Able to categories issues/tickets and reach out to needed team members quickly
    • Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
    • Good English and Hindi communication skills and good inter-personnel skills.
    • Articulate and writing skills
    )


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