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    CRM Salesforce Administrator - Pune, India - TekJobs

    TekJobs
    TekJobs Pune, India

    4 days ago

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    Description

    The client is looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement and platform growth.

    • Responsible for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
    • Ensure the quality, accuracy, and cleanliness of CRM data.
    • Resolve user support tickets promptly.
    • Educate new and existing CRM users on the use of the software and its applications.
    • Work with business users to define system requirements, and create best practice, scalable implementation plans that are focused on an industry-leading user experience.
    • Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, validation rules, dashboards, and reports.
    • Create technical documentation.
    • Stay up-to-date on new Salesforce tools, capabilities, and releases.
    • Assist in developing and prioritizing feature roadmaps for continued internal development.
    • Assist in managing sandbox environments and change management processes.
    • Work with integrated applications, including but not limited to, DocuSign, CPQ, Field Service, Pardot, Salesforce Maps, Zoom, and DBS.
    • Travel is required for training and/or to assist at other locations.

    Our Ideal Candidate:

    • 3+ years of previous admin experience in Salesforce
    • Ability to drive and valid license required

    What will put you ahead:

    • Experience in Salesforce CPQ
    • Bachelor's degree and/or equivalent experience
    • Strong computer skills and ability to learn all pertinent company-related computer systems
    • Comfortable with change management and governance
    • Strong communication and prioritization skills
    • Ability to translate technical information into terms that are easy to understand, and clearly explain design options, as well as their potential impact
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