Jobs
>
Delhi

    GSD IT Service Specialist - New Delhi, India - Boston Consulting Group

    Boston Consulting Group
    Boston Consulting Group New Delhi, India

    3 weeks ago

    Boston Consulting Group background
    Description

    WHAT YOU'LL DO


    Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.

    As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it relates to Office, Regional and BCG priorities. This includes, but is not limited to, business reporting, operational planning, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.

    You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG's values and culture.

    Key responsibilities:

  • Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment
  • Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
  • Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and documenting critical and routine technical procedures as well as end user literature
  • Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom and WebEx in particular)
  • Work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG
  • Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others
  • Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

    • YOU'RE GOOD AT


  • Focus on excellent customer service and the needs of the BCG user community through excellent communication (written and verbal), time-management and collaboration skills
  • Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
  • Professionalism to be able to respect all BCG information as personal and confidential
  • Ability to work independently as well as in a team environment displaying consideration and respect for others
  • Appetite for continuous learning to further IT knowledge and career development
  • Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
  • Ability to follow established procedures/standards
  • Excellent oral and written English, clear communication and ability to communicate with technical and non-technical stakeholders

    • YOU BRING (EXPERIENCE & QUALIFICATIONS)


    Essential

  • Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
  • MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
  • LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
  • SCCM or imaging software experience
  • Exposure to cloud technology
  • VoIP experience
  • Experience in working with teams

    • Desirable

  • Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau, Alteryx and MS Project
  • Experience using Slack and Trello
  • Experience in training users in new technologies

    • YOU'LL WORK WITH


    BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
  • iSoftStone

    Service Desk Specialist

    1 day ago

    iSoftStone Delhi, India

    *** This is onsite opportunity in Abu Dhabi (UAE) *** · *** Person must be comfortable relocating to Abu Dhabi (UAE) · We are seeking a dedicated Service Desk Specialist to join our team. This position is primarily responsible for communicating with customers via email, analyzing ...

  • Hexaware Technologies

    Service Marketing Specialist

    2 weeks ago

    Hexaware Technologies Delhi, India

    Location: · Mumbai - MBP / Pune - Hinjewadi Phase III / Chennai - Siruseri / Bengaluru · Experience: · 7 Years to 10 Years · Job Description: · Role: Service Marketing · Roles & Responsibilities: · Develop and implement strategic marketing plans for a specific business unit. · Re ...

  • HRS Hospitality & Retail Systems

    Specialist Support Services

    2 weeks ago

    HRS Hospitality & Retail Systems Delhi, India

    JOB REQUIREMENTS: At least 1-3 years hospitality industry experience and 1-3 years PMS product exposure. Intimate knowledge of hotel operations. Ability to succeed through collaboration and working through other internal and external organizations and individuals. Ability to comm ...

  • adidas

    Specialist HR Services

    3 weeks ago

    adidas new delhi, India

    Purpose & Overall Relevance for the Organization : · Within the framework of HR Services, we are providing services and business competence regarding all HR Services related processes. As HR Services strive to combine competent and professional business partnering with a consta ...

  • Mirchandanis Career Placements India Pvt. Ltd.

    Customer Service Specialist

    3 weeks ago

    Mirchandanis Career Placements India Pvt. Ltd. Delhi, India

    Experience : 2-3 years · QUALIFICATIONS: · A degree in hospitality management, public relations, or a relevant field is preferred but most importantly one needs to be keen on making a career in the events industry. · SKILLS: · Proficiency in MS Office · Responsible · Creative Thi ...

  • Mirchandanis Career Placements India Pvt. Ltd.

    Customer Service Specialist

    1 week ago

    Mirchandanis Career Placements India Pvt. Ltd. new delhi, India

    Experience : 2-3 yearsQUALIFICATIONS:A degree in hospitality management, public relations, or a relevant field is preferred but most importantly one needs to be keen on making a career in the events industry.SKILLS:Proficiency in MS OfficeResponsibleCreative ThinkingBasic Knowled ...

  • Hexaware Technologies

    Service Marketing Specialist

    1 week ago

    Hexaware Technologies Delhi, India

    Location: · Mumbai - MBP / Pune - Hinjewadi Phase III / Chennai - Siruseri / BengaluruExperience: · 7 Years to 10 Years · Job Description: · Role: Service Marketing · Roles & Responsibilities:Develop and implement strategic marketing plans for a specific business unit.Responsible ...

  • Mirchandanis Career Placements India Pvt. Ltd.

    Customer Service Specialist

    3 weeks ago

    Mirchandanis Career Placements India Pvt. Ltd. new delhi, India

    Experience : 2-3 years · QUALIFICATIONS:A degree in hospitality management, public relations, or a relevant field is preferred but most importantly one needs to be keen on making a career in the events industry. · SKILLS:Proficiency in MS OfficeResponsibleCreative ThinkingBasic K ...

  • HRS Hospitality & Retail Systems

    Specialist Support Services

    3 weeks ago

    HRS Hospitality & Retail Systems Delhi, India

    JOB REQUIREMENTS:At least 1-3 years hospitality industry experience and 1-3 years PMS product exposure.Intimate knowledge of hotel operations.Ability to succeed through collaboration and working through other internal and external organizations and individuals.Ability to communic ...

  • Boston Consulting Group

    Global HR Shared Services Specialist​

    3 weeks ago

    Boston Consulting Group new delhi, India Full time

    WHAT YOU'LL DO · The Global HR Shared Services Specialist will be pivotal in ensuring operational excellence within the HRSSC by developing and maintaining robust process documentation and ensuring service continuity. This role serves as the subject matter expert (SME) for all H ...

  • Talentry

    IT Service Desk Support Specialist

    3 weeks ago

    Talentry Delhi, India

    Job DescriptionIT Service Desk Support Specialist · Carlsbad, CA (Onsite, eventual hybrid) · Direct Hire. 26-30//hr. · Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person ...

  • Danfoss

    IT Specialist, IT Service Desk APAC IN

    2 weeks ago

    Danfoss Delhi, India

    Job Responsibilities · Success Criteria: · • Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs · • Resolve Incidents, Service Requests, and other tasks within their deadlines. · • Good relationship with business partners and co-workers. · • Show strong perform ...

  • Boston Consulting Group

    Global HR Shared Services Senior Specialist

    2 weeks ago

    Boston Consulting Group New Delhi, India

    WHAT YOU'LL DO · The Global HR Shared Services Specialist will be pivotal in ensuring operational excellence within the HRSSC by developing and maintaining robust process documentation and ensuring service continuity. This role serves as the subject matter expert (SME) for all HR ...

  • Straive

    Client data services specialist

    3 days ago

    Straive Delhi, India

    Hi All,Please find the Job DescriptionCompare data sets in both MS Excel and in our databases, and track/report on results.Understanding client requirements, assignment scope, and key deliverables.Cross-reference client requests to our SDS library, sort hazardous and non-hazardou ...

  • NTT

    Principal Global Business Services Process Specialist

    6 days ago

    NTT New Delhi, India Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • STAMIN

    Sales And Service Specialist

    4 weeks ago

    STAMIN new delhi, India

    Company DescriptionSTAMIN is a revolutionary fitness solution driving 10X growth for fitness business owners and professionals. Our pioneering gym pod promotes entrepreneurship and expands its reach globally. With a potential market of 50 million, STAMIN forecasts an impressive 6 ...

  • Bechtel

    Specialist Application Services

    3 weeks ago

    Bechtel new delhi, India

    Requisition ID: · Relocation Authorized: None · Telework Type: Part-Time Telework · Work Location: New Delhi · Company Overview: · Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, gr ...

  • Bechtel Corporation

    Specialist Application Services

    3 weeks ago

    Bechtel Corporation Delhi, India

    Overview · : · Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital service ...

  • MetLife

    Specialist - Technology Services

    3 weeks ago

    MetLife noida, India

    Specialist - Technology Services · Position Summary · As a Software Packaging Specialist, responsible for monitoring Service-now queues for new, approved software packaging requests, you will play a pivotal role in validating requirements with Application Owners, maintaining c ...

  • NTT DATA Services

    Account Service Specialist

    3 weeks ago

    NTT DATA Services Noida, India

    Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. · Responsibilities include the management and oversight of service delivery processes, wh ...