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    Customer Service Specialist - Delhi, India - Mirchandanis Career Placements India Pvt. Ltd.

    Mirchandanis Career Placements India Pvt. Ltd.
    Mirchandanis Career Placements India Pvt. Ltd. Delhi, India

    3 weeks ago

    Default job background
    Description

    Experience: 2-3 years

    • QUALIFICATIONS:

    A degree in hospitality management, public relations, or a relevant field is preferred, but most importantly, one needs to be enthusiastic about pursuing a career in the events industry.

    • SKILLS:
    • Proficiency in MS Office
    • Responsible
    • Creative Thinking
    • Basic Knowledge of Google Sketch, Prezi & Canva
    • Communication skills (written & verbal)
    • Organisational skills - Systematic
    • Teamwork
    • Time management
    • Flexible & Adaptable
    • Eye for detail
    • Technical know-how concerning Light & Sound & Infrastructure
    • Knowledge of Food & Beverage
    • Negotiation skills
    • Leadership Skill & Delegation
    • Customer Service
    • Problem-Solving Skills
    • Multi-tasking abilities

    JOB DESCRIPTION

    • Understanding the requirements and the details of each event.
    • Setting regular meeting rhythms with the team.
    • Providing solutions to the problems faced by the team.
    • Following systems and processes tightly.
    • Keeping a backup plan for vendors in crises.
    • Client Servicing
    • Brief from the client & their objective.
    • No follow-ups to be done by the client.
    • Assisting and eventually leading client meetings.
    • Understanding clients' needs and desires.
    • Supervising elements with attention to financial and time constraints.
    • Ensuring your team can complete all tasks within the stipulated timeframe.
    • Assisting in building relationships with clients to secure new business.
    • Assisting and eventually leading event budget plans within financial constraints.
    • Promptly offering solutions to resolve issues.
    • Create an experience full of ease and delight for yourself, the team, and the client.
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