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    Deputy Manager - mumbai, India - HDFC Sales Private Limited

    HDFC Sales Private Limited
    HDFC Sales Private Limited mumbai, India

    1 hour ago

    Default job background
    Permanent
    Description

    Roles & Responsibilities:

  • Motivating and inspiring the team to surpass their potential.
  • Improving the team and facilitating the communication among the members of team.
  • Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
  • Creating sense of ownership within the employees and resolving employee issues, if any.
  • Encouraging, supporting, and motivating actively one's peer team.
  • Looking constantly for development as well as continuous improvement for the entire team.
  • Monitoring, organizing, and coaching team on a day-to-day basis.
  • Communicating the company's purpose, core values, vision to the front employees.
  • Ensuring that the employees follow their schedules properly as designed.
  • Striving for new ways continually, to increase the opportunities of sales.
  • Handling escalated calls, complaints, questions, and queries as necessary.
  • Facilitating cross-functional communication within employees for improved working condition.
  • Creating a conducive work environment for all the call center's employees.
  • Carrying out team meetings and actively participating in the monthly and weekly meetings.
  • Documenting general reports on each team member's performance and targets as well as ensuring that they exceed the targets.

    • Location:

    Mumbai, Pune

    Branch:

    Mahape

    Experience:

    3 - 5 years

    Salary Range:

    As per industry standard

    Functional Area:

    Team Leader -(NonTechnical)

    Employment Type:

    Permanent

    Desired Candidate Profile:

  • Bachelor's degree in administration, commerce, management or any related field from an accredited institution.
  • Experience in call center activities.
  • 4 years of experience of Telesales, minimum 2 years as a Team Leader.
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