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Team Leader
1 week ago
noon Maharashtra, IndiaJob title: Team Leader - Admin · Location: India · Reporting to: Assistant Manager · About noon · noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. ...
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Team Leader
4 days ago
Borzo India Mumbai, IndiaBorzo (formerly Wefast) is one of the biggest and most technologically advanced players in the global same-day delivery market. We deliver unparalleled convenience to businesses and people, all the while creating millions of job opportunities. · Link: · Expected Outcomes: · Con ...
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Team Leader
1 week ago
Teleperformance Mumbai, IndiaJob Responsibilities · Identifying priority task that needs Authorization · •Review mandatory medicals records · •Verifying EVBV · •Requesting Auth via Payor portal/Call · •Following up on Auth requests · •Update Auth details to Patient account in EPIC system · •Communicating wit ...
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Team Leader
6 days ago
One Point One Solutions India, Mumbai Full timeWorking as a Team leader in outbound Collection / Sales/Lead Generation for at least one year. · Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs · Effective liaison with various departments within the organization to gain support and r ...
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Team Leader
1 week ago
Teleperformance Mumbai, IndiaJob Responsibilities · Review adjudicated claims for accuracy and final resolution · •Issue adjusted, corrected, and/or rebilled claims to insurance companies · •Review and analyze claims denials to perform the appropriate appeals necessary for reimbursement · • Reviewing aging r ...
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Team Leader
1 week ago
Hyatt Corporation Mumbai, India Full timeTeam Leader - Front Office · Grand Hyatt Grand Hyatt Mumbai IN - MH - MumbaiFront OfficeEntry Level ManagerFull-timeReq ID: MUM001539Local Summary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Str ...
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Team Leader
8 hours ago
Concentrix Mumbai, India Full timeDescription · The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Concentrix is a technology-enabled g ...
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Team Leader
1 week ago
timesjobs Mumbai, India Full time· JOB DETAILS · Team Leader IB : · Must have minimum 6-8 months experience as Team Leader in IB process · Shift timings: Male: 1pm to 10pm or 2 pm to 11pm l Female: 7am to 7 pm( any 9 hrs shift) · Minimum HSC pass · Should have basic excel knowledge · Must be aware of Attrition ...
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Team Leader
3 days ago
Morningstar Mumbai, India Full timeRole: Team Leader · Team: MID-Portfolio · Shift: US · Job description – · The Data Team Lead oversees the management of the day-to-day activities for a sub-team of managed investment data (MID) that powers the Morningstar products and platforms. Typically, the Data Team Lead wo ...
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Team Leader
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SI PLACEMENTS INTERNATIONALS Mumbai, India Full timePosition: Team Leader · Location: Mumbai, India · Salary: 30,000 plus benefits · Contact: Email: | Phone/WhatsApp: · About Us: · We are a reputable company based in Mumbai, dedicated to fostering a collaborative and dynamic work environment. As we continue to grow, we are seeki ...
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Team Leader
2 days ago
V-Trans Mumbai, IndiaRole · Team Leader / RSM Job Location · South Work Experience & Qualification · Over 10 years of experience with minimum 3 to 4 years of Team handling experience in B 2 B competitive environment , preferably from logistics industry but not mandatory Roles & Responsibilities ...
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Team Leader
1 week ago
Hyatt Corporation Mumbai, India Full timeTeam Leader - Food & Beverage · Hyatt Centric Hyatt Centric Juhu Mumbai IN - MH - MumbaiBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: MUM001574Local Summary · You will be responsible to assist with the efficient running of the department in line with Hyatt Inter ...
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Team Leader
1 week ago
Concentrix Mumbai, India Full timeJob Title: · Team Leader - OperationsJob Description · The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountabil ...
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Team Leader
1 week ago
Foundever™ Mumbai, IndiaJob Summary · Team Leader- Operations –Voice /Blended (US) · Roles and Responsibilities: · 1 Should have Team Handling Experience · 2 Should have 1+Years' Experience as Team Leader · 3 Should exhibit People Management Skills. · 4 Should be aware of the various Operations and Clie ...
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Team Leader
1 week ago
BCD Travel Mumbai, IndiaJob Description · Bring your passion and energy to our growing team. We're hiring · Team Leader · Full Time, Mumbai India · As a Team Leader, you will · Be the first person in the market and really a pioneer. · Expected to provide an exceptional, high-touch service assisting ...
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Team Leader
1 week ago
ICCS Mumbai, IndiaPosition: Team Leader · Experience: 3-5 Years · Notice Period: Immediate -15 Days · Responsible for staff retention with in team · Coordination between Manger and Team Members · Handle a team of Associates · Manage team performance on SLAs & KRA · Control shrinkage, attrition, ...
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Team leader
12 hours ago
INNOMOTICS INDIA PRIVATE LIMITED Mumbai, India PermanentMotors anddrives are our business, redefining performance from fossil combustion tointelligent converters, from check-time per day to uptime per lifecycle, fromsimply on/off to everything smart in between. Our most powerful engine: morethan 15,000 dedicated experts, doers, and co ...
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Team Leader
3 days ago
Etraveli AB Mumbai, IndiaEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...
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Team Leader
8 hours ago
British Council Mumbai, IndiaWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in par ...
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Team Leader
1 week ago
Etraveli AB Mumbai, India Full timeEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...
Team Leader - Mumbai, India - Wipro
Description
Role PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.
Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client's end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Lead Cadence around margins and revenues Quality Quality assurance and contract compliance, Process improvements Transition Team Handover process RMAC Risk compliance HR Employee engagement and retention etc.
Talent Acquisition Hiring IT Systems and platforms Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledge sharing External Clients/ Customers Client connect to give updates and get feedback on the process.
Fix any deviations Display Lists the competencies required to perform this role effectively:Functional Competencies/ Skill Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Competent Technical Knowledge – FLM Certification by Wipro, Knowledge of operational processes, quality certifications etc.
in a BPO/ITES setup– Competent Project Management – Knowledge of project management and hands on experience in Agile methodology – Competent Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No.
Performance Parameter Measure 1.Process Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements Productivity %Metrics met %deviations Vaule add to the client (FTE reduction) 2.
Client Management CSAT/NPS Zero escalations on delivery Resolution of escalations Zero non-conformance on security or compliance requirements 3. Team Management Team attrition %, Employee satisfaction score, %technical trainings, %general trainings Member Enrollment(Payer)