- Conversion Rate: Measure the percentage of leads or calls that result in a successful sale. T
- Call Quality Score: Assess the quality of calls made by the team members, including factors such as professionalism, adherence to scripts, rapport-building, and overall customer experience.
- Average Handling Time (AHT): Monitor the average duration of each call, including talk time and any follow-up tasks. A lower AHT can indicate higher productivity and efficiency in managing calls.
- Lead Response Time: Measure how quickly the team responds to new leads or inquiries. Prompt response times are crucial in tele-calling to capitalize on potential sales opportunities.
- Number of Onboardings completed: Track the number of onboardings completed by the team with potential couriers. This metric indicates the team's success in moving leads through the sales funnel.
- Number of FOD's completed: Track the number of FOD's completed by the team with Onboarded couriers. This metric indicates the team's success in moving leads through the sales funnel.
- Dialing Efficiency: Measure the number of calls made per hour or per day by each team member. This metric helps assess the team's productivity and activity level.
- Pipeline Value: Monitoring pipeline value helps predict future revenue and identify areas for improvement in lead generation and nurturing.
- Reporting: Prepare daily, weekly and monthly reports and provide insights on improving acquisition funnel efficiency
- Prior Experience in Handling Team (2-10 ppl)
- Understanding Sales Funnel & Sales Metrics
- Prior experience in sales on calls, chat/emails.
- Prior experience in Inbound Sales. (at least 2 year)
- Prior experience in Outbound Sales is an advantage
- Multilingual - English, Hindi, Marathi, (Kannada, Tamil, Telegu is added advantage)
- Should be good with Excel or Spreadsheets.
- Experience working with CRM (min. 2 Year)
- Good Communication Skills and Team Leader Skills
- Should Comfortable with Flexi timing, Multitasking
- Data driven approach - to be capable of building up a measurements to track down the efficiency of the team
- Task and goals setting for the team, providing feedback to the team
- Used Other Sales Analytical tools
- Tech-savvy: understands sales and analytical software's, mentions experience working with them.
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Team Leader - Mumbai, India - Borzo India
Description
Borzo (formerly Wefast) is one of the biggest and most technologically advanced players in the global same-day delivery market. We deliver unparalleled convenience to businesses and people, all the while creating millions of job opportunities.
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