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    Senior Executive - Pune, India - Faurecia

    Faurecia
    Faurecia Pune, India

    8 hours ago

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    Description

    Job Description

    Position Description|

    Title : Functional Support Specialist Level 2 (Manufacturing)

    Job Location : Pune

    Reports To : Manager – SAP Support India

    Description : To facilitate problem solving and provide Level 2 support to

    SAP PP & MII LES.

    Overall responsibilities and duties:

    To support SAP Manufacturing domain (PP, MII LES ) modules of SAP providing functional support to the users. Also to support digitization projects & functional support.

    New implementations, Rollouts, troubleshooting & general support.

    Main missions and results :

  • Participates during implementation at various sites in India
  • Provide functional first & second level support to the users
  • Help key users adopting FCS standards
  • Main bridge between Plant Mfg and FCS L3 team
  • Lead small projects independently with minimal supervision
  • Should have good hands on experience in SAP PP & MII (MES)
  • Participates in all test phases of the application(s)
  • Coordinates and performs end-users trainings
  • Contributes to adjust training documentation to site specifics
  • Plan and execute training programs (in coordination with key users)
  • Actively promotes better utilization of applications and document user

    • Procedures

    Performs 2nd level end-user support

  • Receives incidents from the 1st level-support (Helpdesk)
  • Documents solutions/results about incidents/demands in the ticket
  • management system
  • Provides either remote (phone, remote-control) or in site support
  • If relevant, identifies and escalates problems to the site management and/or
  • to the 3rd level Competence Center

    • Leads the lifecycle management of the application for his/her functional domain

  • Collects and describes local requirements from sites (Requests For
  • Change)
  • Elaborates functional specifications and get them validated
  • Facilitates the establishment of priorities
  • Communicates decisions made to the users community

    • Ensures Continuous Improvement in his/her functional domain

  • Maintains coherence and consistency of data by executing periodic tests
  • Helps the functions take actions in order to promote best practices and
  • improve the data quality
  • Actively contributes to improving the quality and efficiency of the SAP
  • support chain

    • Qualifications:

    The ideal candidate has/ to be:

  • Any Graduate with a 4 to 6 yrs of experience in SAP PP & MII (MES) domain
  • Should have good knowledge in manufacturing processes.
  • Good command over english
  • Able to commute frequently within the region.
  • Good team player and ability to connect and influence global teams for any additional support for solving user issues

    • Profile :

    Schedule : Full-time

    Contract : Unlimited Term

    Education Level : Bachelor's Degree

    Educational Program : Information Technology

    Travel : 10% To 20% of time

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