Jobs
>
Noida

    Consultant –Application Support L1 - noida, India - Genpact

    Genpact
    Genpact noida, India

    3 weeks ago

    Genpact background
    Description
    Genpact (


    NYSE:
    G) is a global professional services and solutions firm delivering outcomes that shape the future.

    Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

    Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


    Inviting applications for the role of Consultant –Application Support L1
    In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution
    Responsibilities


    • Take ownership of customer issues reported and see problems through to resolution.
    • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Provide prompt and accurate feedback to customers.
    • Ensure proper recording and closure of all issues.
    • Prepare accurate and timely reports.
    • Post patching issue, this gets more people to apply for job role resolution. Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.
    • Enable the users to handle activities on their own.
    Qualifications we seek in you
    Minimum Qualifications / Skills


    • Bachelor's/Graduation/Equivalent Preferred qualifications
    Preferred Qualifications/ Skills


    • Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
    • Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.
    • Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status.
    • Ability to drive compliance & process adherence.
  • Niyal Services

    Application Support

    2 weeks ago

    Niyal Services Noida, Uttar Pradesh, India

    Job description · APPLICATION SUPPORT · at · UPPCL (UP Power Corporation Limited) · **Salary**: ₹ 8000 To 10,000 per month · Age: 18+ Years · Qualification: Graduate/ Diploma in Electrical · Job Location/ Zone: Noida, Uttar Pradesh · OR · WhatsApp Resume at: · Pay: ₹8, ₹10,000.0 ...

  • The Intect

    Application Support

    3 weeks ago

    The Intect Noida, India

    POSITION Executive / Senior Executive - L1 Support · The incumbent will be responsible for Software Installation, System Study, Implementation of S/w Product/ Solutions, Testing, Integration of S/w Product/ Solutions, Training and Trouble Shooting etc. They will be responsible fo ...

  • Fiserv, Inc.

    Professional, Application Support

    3 weeks ago

    Fiserv, Inc. Noida, India

    **Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...

  • Optimum Info

    L2 Applications Support Engineer

    2 weeks ago

    Optimum Info Noida, India

    At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a sea ...

  • Genpact

    Consultant –Application Support L1

    3 weeks ago

    Genpact noida, India

    pWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our botto ...

  • Flintex Consulting Pte Ltd

    Application Support

    3 weeks ago

    Flintex Consulting Pte Ltd Delhi, India

    Job Description · • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support) · • Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions · • In charge of the inventory of all ...

  • Ontrack HR Services Pvt LTD

    Application Support

    3 weeks ago

    Ontrack HR Services Pvt LTD New Delhi, India

    Responsible to support the Sales department in providing a technically optimised · solution to the customer by understanding customer's requirements, site conditions · and market conditions also drive sales end to end in mining and mineral processing · industries · Provide techni ...

  • Ontrack HR Services Pvt LTD

    Application Support

    3 weeks ago

    Ontrack HR Services Pvt LTD New Delhi, India

    Job Description · Responsible to support the Sales department in providing a technically optimised · solution to the customer by understanding customer's requirements, site conditions · and market conditions also drive sales end to end in mining and mineral processing · industrie ...

  • BirchStreet Systems

    Senior Manager- Application Support Team

    1 day ago

    BirchStreet Systems Noida, India

    About BirchStreet Systems · BirchStreet Systems, Inc. delivers a comprehensive procure-to-pay SaaS business solution tailored to the unique demands of the hospitality and gaming industry using cloud technology. Our superior procure-to pay solution focuses on streamlining busines ...

  • Genpact

    Lead Consultant –Application Support L2

    3 weeks ago

    Genpact noida, India Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Lead Consultant – SFDC Application Support

    3 weeks ago

    Genpact noida, India Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Teva Pharmaceuticals

    Application Support Professional III

    2 days ago

    Teva Pharmaceuticals noida, India

    Who we are · Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. ...

  • Net-Recrute International

    Ist Switch Application Support

    3 weeks ago

    Net-Recrute International New Delhi, India

    Our client is extending its capabilities to include project and technical support for investment banking clients, initially in Saudi Arabia but potentially also in other Gulf countries, they are recruiting an IST Switch Application Support Analyst to join their team. · **Responsi ...

  • Transaction Network Services

    Financial Markets Systems and Application Support Technician

    3 weeks ago

    Transaction Network Services noida, India Full time

    Description · : (including but not limited to) Utilize event management systems for ongoing monitoring of performance, availability and pre-failure alerting taking appropriate actions in response to alerts. · Manage and resolve assigned service incident tickets, following inci ...

  • BirchStreet Systems

    Senior Manager- Application Support Team

    7 hours ago

    BirchStreet Systems Noida, India

    About BirchStreet Systems · BirchStreet Systems, Inc. delivers a comprehensive procure-to-pay SaaS business solution tailored to the unique demands of the hospitality and gaming industry using cloud technology. Our superior procure-to pay solution focuses on streamlining business ...

  • Acutec Global Services LLP

    Application Support Engineer

    2 weeks ago

    Acutec Global Services LLP Noida, India Full time

    Provide ongoing support on various flavors of Linux for different types of applications and use cases in a production environment.Configure and manage different types of Linux services (Web, DNS, Email, etc.).Should be good at learning new technologies based on Internet search an ...

  • Servify

    Application Support Engineer

    2 weeks ago

    Servify Delhi, India

    Key Responsibilities : · Help resolve technical queries and software issues for the customer quickly and efficiently. · Obtain all the information necessary in order to resolve a customer software and technical query. · Manage customer expectations regarding estimated response ti ...

  • Talent-Destination

    Application Support Engineer

    2 weeks ago

    Talent-Destination Delhi, India

    Required : · - Up to date certified Jira Administrator · - Up to date certified Confluence Administrator · - Supporting of a large scale Atlassian applications production environments · - Administration of Atlassian applications for Data Center and Cloud/SaaS · - Translating busi ...

  • SPT Labtech

    Remote Applications Support

    1 week ago

    SPT Labtech Delhi, India Full time

    We have an exciting opportunity to join our growing global Applications team as an Applications Scientist, to ideally be based near our India office in Faridabad (Delhi NCR) working mainly for the EU market. You'll be working to a UK timezone. An Applications Scientist serves as ...

  • Virtusa

    Application Support

    3 weeks ago

    Virtusa gurugram, India

    Application Support - CREQ189028 Description Application Support · MSc / BE / BTech / MCA or equivalent degree from a reputable university · 3 - 6 years or above of relevant industry experience developing or supporting IT applications. · Unix and Windows platforms experience. · ...