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    Salesforce - Technical Support Engineer - Salesforce Platform - Hyderabad, India - Salesforce India Private Limited

    Salesforce India Private Limited
    Salesforce India Private Limited Hyderabad, India

    1 week ago

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    Description

    About Salesforce:

    Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM).

    Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way.

    We harness technologies that can revolutionise companies, careers, and, hopefully, our world.

    Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all.

    This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For- " for 12 years in a row.

    There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

    We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

    Role Scope:

    Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform.

    Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work.

    Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.


    We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun).

    While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)

    AMER hours (Eastern Standard Time PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time

    EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time

    APAC hours AM IST onwardsWork hours are subject to change depending on Business needs.

    Note:
    Most likely the shift would be night shift-AMER hours Eastern Standard Time PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time)

    Role & Responsibilities:


    • Assist thirdparty developers to troubleshoot their integration with APIs, Apex, Visualforce and implementation of other developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
    • Write sample code, client libraries, and contribute to Open Source projects.
    • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
    • Resolve customer service issues and skillfully manage complex customer service problems.
    • Manage customers' expectations and experience in a way that results in high customer satisfaction.
    • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
    • Assist with the design and delivery of product and other technical training.
    • Review support cases for technical and troubleshooting accuracy.
    • Define and describe technical best practices.
    • Identify product and services upsell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
    • Complete assigned project responsibilities.
    • Meet the monthly goals on KPIs such as CSAT, Required:
    • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies , military experience, volunteer roles, work experience, etc.)
    • 2 to 8 years engineering / programming work experience.


    • Lightning Experience

    • Lighting Web Components & Aura
    • Modern Javascript
    • Apex(Synchronous and Asynchronous)


    • Integration

    • REST/SOAP/Bulk API
    • Debugging/Troubleshooting Errors
    • Visualforce
    • SOQL/SOSL


    • Deployment

    • Metadata API/ANT Migration tool/CLI
    • Flows/Process Builder
    • Authentication, SSO/Auth Provider


    • Event driven architecture

    • Platform Events, Streaming API, Change data capture
    • Field Service Lightning (FSL)
    • Mobile Dev
    • Excellent written and verbal communication skills
    • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
    • Understanding of database concepts and data management (RDBMS) and SQL
    Experience/Skills Desired:


    • Previous experience with CRM and its technologies.
    • Experience as a committer in an Open Source project is a plus.
    - Certified Administrator (ADM201 Certified)

    - Certified Advanced Administrator (ADM211 Certified)

    - Certified Developer (DEV401 Certified)
    )
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