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    Lead Fintech Cloud Platform Operation Lead - mumbai, India - Nasdaq

    Nasdaq
    Nasdaq mumbai, India

    6 days ago

    Default job background
    Full time
    Description
    Why Nasdaq
    When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.
    Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
    Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

    What we offer

    Nasdaq Fintech Division is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume the software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and chipping in to the net growth of our business while offering excellent career development opportunities.

    We are looking for a Lead Analyst in our Fintech Platform Operations organization , responsible for ensuring the highest customer satisfaction possible for services delivered to our Cloud customers. As a senior member of the team covering Tier2 and Tier3 operational activities and collaborating with other members of the Platform Operations team distributed worldwide, you will ensure contractual SLAs are met, efficient standard methodologies are built and adhered to, knowledge within the team is maintained and up to date, partner concerns are given the right level of attention, and operations staff are provided with optimal environments to perform their work. You will need to think strategically about the overall business, review end-to-end processes and contribute to defining groundbreaking projects that will mature the Adenza cloud services organizations into a best-in-class provider, collaborating and working multi-functionally with teams across Nasdaq Fintech division including R&D, security, product support, and customer delivery.

    What you will do

  • Provide a technical partner concern point for critical production issues and drive partner concern/resolution of problems to Support and Engineering teams
  • Facilitate planning and execution of disaster recovery tests and other BCP activities
  • Actively participate in the execution and evolution of Incident management and knowledge management processes
  • Drive the culture of "security first" and continuous improvements
  • Provide technical expertise and guidance to the team
  • Identify, design and implement technical and process improvements to improve service delivery metrics.

    • What We Expect

  • Bachelor's degree with a major in Information Technology, Computer Science, or a related field
  • 10-15 years of relevant professional industry experience in managing 24x7x365 mission-critical environments
  • Proven leadership and interpersonal skills with a strong customer-focus mindset
  • Open-minded and able to think out of the box to come up with creative and innovative solutions/processes
  • Good understanding of ITSM processes and department-level KPI reporting
  • Expert level knowledge of TCP/IP, firewalls, VLAN, VPN, HTTP(S), and SSH
  • Expert level knowledge of Various Linux distros and Windows administration
  • Experience of containerized architecture principles and associated operational processes
  • Understanding Java J2EE applications, JVM tuning, JConsole, JMX, and other Java tools.
  • Experience with application streaming technologies (Citrix)
  • Expert level knowledge of IBM MQ or Other JMS services
  • Familiarity with Oracle, PostgreSQL, or other RDBMS
  • Desirable: Information Technology Infrastructure Library (ITIL) Certification
  • Current experience with terraform, bash or python scripting
  • Desirable: AWS, Azure, OCI certifications

    • Come as You Are

    Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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