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    Data Operations Lead - Mumbai, India - Lenovo

    Lenovo
    Default job background
    Full time
    Description

    We are Lenovo. We believe in accountability, ownership, and exceeding customer expectations.

    Lenovo is a leading global technology company with a revenue of US$62 billion. Ranked #217 in the Fortune Global 500, Lenovo operates in 180 markets, with 77,000 employees worldwide, serving millions of customers daily. Committed to providing smarter technology for all, Lenovo, the world's largest PC company, continues to expand into 'New IT' technologies, including server, storage, mobile, software, and services.

    This evolution, coupled with Lenovo's innovative spirit, is shaping a future that is inclusive, reliable, and intelligent. To learn more, visit Lenovo's official website and stay updated through the StoryHub.



    SSG Hiring

    Core Skills

    • In-depth expertise in core technologies such as Database, data lake, Middleware, and ERP.
    • Proficiency in technologies like Oracle, MS SQL, MySQL, Cassandra, NO SQL, and more.
    • Effective team leadership for monitoring, error reporting, and User Access management.
    • Experience in defining and managing day-to-day operational procedures.
    • Collaboration with business owners to ensure service continuity and disaster recovery.
    • Supervision of team activities for site rollout, upgrades, and updates as required.
    • Proficiency in Shift Operations Management.
    • Tracking, managing, and meeting KPIs, Obligations, and SLAs.
    • Strong analytical and problem-solving abilities.
    • Development of training materials and adoption of new technologies.
    • Participation in various IT Audits as per client directives.
    • Understanding of data analytics, compliance, and integration technologies is a plus.

    Soft and Leadership Skills

    • Achieving results and ensuring client satisfaction.
    • Leading cross-functional teams effectively.
    • Directly engaging with customers.
    • Mentoring, coaching, and operational budgeting.
    • Staffing, resourcing, and fostering partner relationships.

    Experience & Skills

    • Preferably a bachelor's degree.
    • 10-12 years of overall experience with 5-7 years in customer services.
    • Proficiency in verbal and written English.
    • Experience with ticketing tools and Excel.
    • Detail-oriented, multitasking, and persistent.

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