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    Operations Lead - Mumbai, India - Capgemini

    Capgemini
    Capgemini background
    Permanent
    Description

    Job description

  • The OL is accountable for delivering the Datacenter run services towards a client or a specific set of clients
  • Primary KPIs
  • Delivering Server, Storage, Backup, Middleware, Database, Virtualization, Citrix, Cloud, WPS, Batch run services according to SLA
  • Achievement cost & efficiency savings
  • Typical General Responsibilities of the Operations Lead
  • General
  • The OL has a firm working relation with the SDM who is accountable for the overall contractual compliance of all services and projects.
  • The OL is accountable for delivering the run services towards a client or a specific set of clients.
  • The OL proactively manages (part of) operational delivery in scope for the account and reports into the lead OL who is responsible for overall end-to-end Operations Delivery.
  • The OL can be responsible for the services from one SL, or for managing third parties or, in general, supporting the lead OL in managing part(s) of delivery
  • The OL ensures that the sub-service lines deliver according to the SLA, as well as managing the delivery of non-standard / client specific services.
  • Delivery responsibilities
  • General
  • Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget;
  • Execute the implementation of standards to clients environments;
  • Provides pro-actively feedback on delivery issues and escalates (where applicable) to the SDM and/or Service Line Management;
  • Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions;
  • Pro-actively manages the day-to-day delivery relationship with the clients operational representatives;
  • Is accountable for Transition to RUN sign off
  • Primary skills

  • Operation
  • Service delivery
  • Secondary skills

  • Technical delivery


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