Guest Service Associate - Kolkata, West Bengal, India - Wise owl Comfotel

Wise owl Comfotel

Verified Company

Kolkata, West Bengal, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Have to welcome the guests when arrives at hotel and need to give a memorbale fond farewell to the guest during check-out

Evaluate arrival lists to welcome and greet guests
Supervise any VIP guest arrival and departure
Address to VIP or VVIP and answer their queries
Acknowledge rapidly, wellorganized, and efficiently to guest concerns helping them during the checkin procedure.
Identify details regarding amenities and other pertinent information for arriving guests
Make ready greeting or welcome folders with collateral
Produce information regarding amenities, upgrade service, venues, and local area
Anticipating the guest needs and demand, building good relationships with them
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Maintaining and documenting all the information in the logbook on a daily basis
Shield compliance as per the health and quality standards
Analogize and multitasking task in the busy period
Should have detailed statistics of the hotel
Should have a proper update about arrivals and requirement of rooms
Need to have a proper update of daily occupancy report
Giving top quality service to the guest as per hotel SOP.
Helping guest with the information local area town attraction and activities
If any VIP arrival, prior need to complete the registration procedure
Taking care of guest complaints and concerns in a systematic, well organized, and timely manner.
Maintaining the detailed information of room rates, offers, current promotions, upgrade, and packages
Documenting all the guest folios in a systematic way and keeping necessary updates of guest likes and dislikes to the relevant fields on the profile.
Need to have good coordination with housekeeping department for clearing arrivals rooms
Need to assist and help reception by collecting guest feedback during checkout
Maintaining the guest lockers for safe custody
Need to handover proper update to the next shift
Ability to handle and take care of all guests needs and expectation without unfairness, partiality, favoritism, and preconception
Following the rules and regulation of the hotel in a proper manner
Should have good communication and listening skills and must have fluency in the English language both written and oral
Should have good management skills and proper attention to detail
Must have a confident and positive approach as well as pleasant personality which is crucial
Must be flexible for all the shifts morning, afternoon, evenings and if required night shift also
Professional appearance, well dressed, properly groomed and well presented
Pleasant, ardent, passionate, selfmotivated and able to work without any pressure
Obedient, sharped eye, alert, detailoriented and perceptive
Capability to understand convey and take out oral and written order and seek clarification when required
Should have a strong interpersonal, communication listening and organizational quality
Make sure to provide unmarked, exclusive, professional, flawless and top quality guest service experiences
Surveying guest feedback and giving planned direction to continuously enhance overall ranking
Layout upscale guest service experiences for the guest during their stay
Politely addressing the guest's requests i.e. room service or housekeeping service.
Actively attending the guest complaint and resolving in an efficient manner
Have to make sure all the elderly, children, disabled or handicapped guest, and VIPs, are given personalized services
Coordinating and managing proper convey and communication between guests and staff
Coordinate with housekeeping team and inroom dining team for providing excellent service for a comfortable guest experience
Surveying customer feedback from hotel guestbook, online reviews and finding out ways to improve the overall ranking

Suggesting guest local tourist spots, helping them with a good place to dine, sight-seeing and shopping

Maintaining good relationships with the hotel regular guest
When required need to execute basic cashier task
Need to make sure that all the arrivals and departure are taken care and handled smoothly without any delay, hindrance or confusion
Must have good knowledge of guest service, always be focused and have to be a good team player
Must have good capability to correlate, show sympathy and maintain good relations between the hotel guests and colleagues

Salary:
₹8, ₹10,000.00 per month

Schedule:

Rotational shift

Ability to commute/relocate:

Kolkata,

West Bengal:
Reliably commute or planning to relocate before starting work (required)

Application Deadline: 01/12/2023

Expected Start Date: 10/12/2023