Jobs
>
Gurgaon

    Operations Manager I - Gurugram, India - Concentrix

    Concentrix
    Concentrix Gurugram, India

    1 week ago

    Default job background
    Full time
    Description

    Description

    The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

    Essential Functions/Core Responsibilities


    • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed


    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)


    • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements


    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)


    • Create and maximize relationships with client partners


    • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance


    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching


    • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner


    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement


    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements


    • Attend business reviews with the client


    • Handle a team of team leaders

    Candidate Profile


    • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred


    • Call center experience preferred


    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback


    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal


    • Work well under pressure and follow through on items to completion while maintaining professional demeanor


    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates


    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment


    • Demonstrated ability to mentor, coach and provide direction to a team of employees


    • Willingness to work a flexible schedule

    Career Framework Role

    Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

    Location:

    IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D

    Language Requirements:

    Time Type:

    Full time
  • Captain Sales

    Manager Operations

    1 week ago

    Captain Sales Greater Noida, India

    Roles & Responsibilities: · - Manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety. · - Requires initiative - to solve daily operational issues, HR, sales, etc. · - Responsible for staff scheduling to include work assig ...

  • MakeMyTrip

    Operations Manager

    2 days ago

    MakeMyTrip Gurugram, India

    About the Opportunity: · Role: Operations - Corporate Channel · Level: Assistant Manager/Deputy Manager · Reporting To: Director - Corporate Channel · Location: Gurugram · About the Function: · MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, r ...

  • TourGram

    Operations Manager

    1 day ago

    TourGram Gurugram, India

    Do you have a passion for travel and a knack for organization? Are you a problem-solver with a drive to succeed? If so, we want you on our team · We are seeking a highly motivated and experienced Operations Manager to join our dynamic travel company. In this fast-paced role, you ...

  • Concentrix

    Operation Manager

    1 day ago

    Concentrix Gurugram, India

    Job Purpose · The Senior Sales Manager is responsible for overseeing the management of teams supporting complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboar ...

  • Sun Life

    Manager - Operations

    6 days ago

    Sun Life Gurugram, India Temps plein

    Description · Responsible for the day-to-day management of multi teams and multiple shifts for operations. Key to this role is delivering the needs of the Business partners by ensuring the day-to-day operations are met. · Education/Experience · Minimum – Graduate · Minimum 12 y ...

  • NTT Ltd.

    Managed Service Operation

    1 week ago

    NTT Ltd. New Delhi, India

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • Sampoorna Consultants Pvt. Ltd

    Security Operations Manager Manager

    1 week ago

    Sampoorna Consultants Pvt. Ltd Gurugram, India permanent

    Responsibilities : · - Primarily responsible for directing security event monitoring, management and response and cyber intelligence · - Responsible for the SOC as part of the overall IT Security strategy · - Responsible for team & vendor management, overall use of resources and ...

  • IGT Solutions

    General Manager Operations

    4 days ago

    IGT Solutions Gurugram, India

    Position: General Manager Operations (Banking / Cards Domain) · Overview: · IGT Solutions is seeking a General Manager Operations (BPO) to oversee and manage the company's CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in b ...

  • Pepit Events

    Event Operations Manager

    1 day ago

    Pepit Events Gurgaon, India

    Company Description · Pepit Events is a specialized event management company located in Gurgaon. We design, plan, and manage exceptional events for private and corporate clients, creating beautiful and memorable experiences. Our team of seasoned professionals believes in the conn ...

  • Foundever

    Senior Operations Manager

    1 day ago

    Foundever Gurugram, India

    Senior Manager - Operations (US/UK) - Gurugram · Total Experience - 15+ Years · Relevant Experience - 1-2 years as an SOM · Candidate should be from BPO Background (Voice Process) · Work from Office · Location - Gurugram · Shall hunt for a manger or a senior manager level into Co ...

  • Meritto (Formerly NoPaperForms)

    Manager-IT Operations and Security

    3 days ago

    Meritto (Formerly NoPaperForms) Gurugram, India

    Job responsibilities: · Planning and overseeing computer systems, hardware, and network installation and maintenance. · Developing and implementing network security and IT infrastructure policies. · Analyzing resource utilization and optimizing performance. · Monitoring and troub ...

  • TrueBlue Inc.

    Recruitment Operations Manager

    3 days ago

    TrueBlue Inc. Gurugram, India

    WHO ARE WE? · CONNECTING PEOPLE AND WORK · TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor program ...

  • R1 RCM

    Associate Operations Manager

    6 days ago

    R1 RCM Gurugram, India Full time

    R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' ...

  • Growtomation

    Marketing Operations Manager

    1 week ago

    Growtomation Gurugram, India

    We're RevOps+HubSpot Diamond partner consultants, helping companies utilize HubSpot to streamline and help their sales/marketing/business teams function at scale. We grew from 2 people in Jan 2021 to a team of 85 people as of today. We're bootstrapped yet sustainable, with our go ...

  • Moody's

    Manager-Sales Operations

    13 hours ago

    Moody's Gurugram, India

    Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles. · Moody's is a global integrated r ...

  • Cielo

    Manager - Client Operations

    1 week ago

    Cielo Gurugram, India Full time

    Job Description · The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, the Clien ...

  • Vertoz

    Ad Operations Manager

    3 days ago

    Vertoz Gurugram, India

    What we want: · We are seeking an experienced Ad Operations Manager who will play a critical role in managing and optimizing digital advertising campaigns across our DSP. This position requires a mix of technical acumen, analytical prowess, and effective communication skills. Th ...

  • Vertoz

    Ad Operations Manager

    1 day ago

    Vertoz Gurugram, India

    What we want: · We are seeking an experienced Ad Operations Manager who will play a critical role in managing and optimizing digital advertising campaigns across our DSP. This position requires a mix of technical acumen, analytical prowess, and effective communication skills. Th ...

  • Cielo Talent

    Manager - Client Operations

    1 week ago

    Cielo Talent Gurugram, India Full time

    Company Description · Are you ready to accelerate your career? Join Cielo as a Client Operations Manager A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success · Cielo is a brand that reflects our big ide ...

  • Merito

    Manager - Ad Operations

    1 week ago

    Merito Gurugram, India

    Our Client is the world's largest media investment company and is a part of WPP.They are responsible for one in every three ads you see globally. They are currently looking for a Manager - Ad Operations. As part of the largest media agency in India, you'll have the opportunity to ...