Jobs
>
Gurgaon

    Associate Operations Manager - Gurugram, India - R1 RCM

    R1 RCM
    R1 RCM Gurugram, India

    5 days ago

    Default job background
    Full time
    Description

    R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

    About the position

    Position Title : Associate Ops Manager

    Department / Function : PFSS (Patient Facing Shared Services)

    Reports to : Manager/Sr. Manager/Operation Delivery Leader

    Location: Tikri

    Position summary

    The Associate Operations Manager is responsible for surpassing business objectives and consistently achieving operational and financial key performance indicators (KPIs). They are required to oversee multiple sites and ensure an exceptional "Customer Experience." The Associate Operations Manager must effectively manage, inspire, and motivate the team to achieve operational excellence, high employee engagement, and service improvement.

    Key duties & responsibilities:

    • Sets and executes organizational goals, objectives, strategic plans, policies, and operating procedures in the short and long term.
    • Monitors and assesses the effectiveness of programs and operations, making necessary changes for improvement.
    • Manage the performance of multiple sites according to daily, weekly, and monthly service level agreements (SLAs).
    • Collaborate with partners in India, the US, and the Philippines to review root cause analysis (RCA) and prepare plans of action (POA).
    • Experience in managing a group of 50+ full-time equivalents (FTEs).
    • Delegate responsibilities and hold oneself accountable for actions and decisions.
    • Develop frontline leads through regular weekly and monthly reviews with internal and external counterparts and publish necessary dashboards.

    Experience, Skills and Knowledge:

    Qualifications and Skills:

    Qualification: Graduate in Any Stream

    Experience: 2-5 years as Team Leader/Assistant Manager/Deputy Manager.

    Skills:

    • Must have excellent knowledge of the US Healthcare Domain/RCM.
    • Exceptional written and verbal communication skills.
    • Extensive knowledge of MS Office and strong analytical skills are essential.
    • Possess excellent personal and interpersonal skills, with the ability to make quick decisions and solve problems.
    • Experience in managing a group of 50+ full-time equivalents (FTEs).
    • Proficient in stakeholder management, time management, report management, work management, people management, and process management (both new and old processes).
    • Should be able to quickly adapt (unlearn and learn) according to organizational and business requirements and successfully implement them.
    • Understanding the importance of meeting defined service level agreements (SLAs) and delivering results accordingly.
    • Clear understanding of key result areas (KRAs) and the ability to achieve desired goals and expectations.
    • Must have experience in conducting performance evaluations and management.
    • Should have a basic understanding of general policies and procedures related to day-to-day operations in line with market standards.
    • Optimize resource utilization.
    • Flexibility in terms of shift timing, 6PM to 3AM. (Working in a 24*7 environment with rotational shifts).
    • Open to Work from Office/Hybrid.

    Preferred:

    Experience in managing the revenue cycle process, which includes tasks such as eligibility, Insurance, and authorization verification.

    Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

    Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

  • Captain Sales

    Manager Operations

    1 week ago

    Captain Sales Greater Noida, India

    Roles & Responsibilities: · - Manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety. · - Requires initiative - to solve daily operational issues, HR, sales, etc. · - Responsible for staff scheduling to include work assig ...

  • TourGram

    Operations Manager

    22 hours ago

    TourGram Gurugram, India

    Do you have a passion for travel and a knack for organization? Are you a problem-solver with a drive to succeed? If so, we want you on our team · We are seeking a highly motivated and experienced Operations Manager to join our dynamic travel company. In this fast-paced role, you ...

  • MakeMyTrip

    Operations Manager

    1 day ago

    MakeMyTrip Gurugram, India

    About the Opportunity: · Role: Operations - Corporate Channel · Level: Assistant Manager/Deputy Manager · Reporting To: Director - Corporate Channel · Location: Gurugram · About the Function: · MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, r ...

  • Concentrix

    Operation Manager

    22 hours ago

    Concentrix Gurugram, India

    Job Purpose · The Senior Sales Manager is responsible for overseeing the management of teams supporting complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboar ...

  • Sun Life

    Manager - Operations

    5 days ago

    Sun Life Gurugram, India Temps plein

    Description · Responsible for the day-to-day management of multi teams and multiple shifts for operations. Key to this role is delivering the needs of the Business partners by ensuring the day-to-day operations are met. · Education/Experience · Minimum – Graduate · Minimum 12 y ...

  • NTT Ltd.

    Managed Service Operation

    1 week ago

    NTT Ltd. New Delhi, India

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • Sampoorna Consultants Pvt. Ltd

    Security Operations Manager Manager

    1 week ago

    Sampoorna Consultants Pvt. Ltd Gurugram, India permanent

    Responsibilities : · - Primarily responsible for directing security event monitoring, management and response and cyber intelligence · - Responsible for the SOC as part of the overall IT Security strategy · - Responsible for team & vendor management, overall use of resources and ...

  • TrueBlue Inc.

    Recruitment Operations Manager

    2 days ago

    TrueBlue Inc. Gurugram, India

    WHO ARE WE? · CONNECTING PEOPLE AND WORK · TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor program ...

  • Pepit Events

    Event Operations Manager

    22 hours ago

    Pepit Events Gurgaon, India

    Company Description · Pepit Events is a specialized event management company located in Gurgaon. We design, plan, and manage exceptional events for private and corporate clients, creating beautiful and memorable experiences. Our team of seasoned professionals believes in the conn ...

  • IGT Solutions

    General Manager Operations

    3 days ago

    IGT Solutions Gurugram, India

    Position: General Manager Operations (Banking / Cards Domain) · Overview: · IGT Solutions is seeking a General Manager Operations (BPO) to oversee and manage the company's CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in b ...

  • Foundever

    Senior Operations Manager

    22 hours ago

    Foundever Gurugram, India

    Senior Manager - Operations (US/UK) - Gurugram · Total Experience - 15+ Years · Relevant Experience - 1-2 years as an SOM · Candidate should be from BPO Background (Voice Process) · Work from Office · Location - Gurugram · Shall hunt for a manger or a senior manager level into Co ...

  • Meritto (Formerly NoPaperForms)

    Manager-IT Operations and Security

    2 days ago

    Meritto (Formerly NoPaperForms) Gurugram, India

    Job responsibilities: · Planning and overseeing computer systems, hardware, and network installation and maintenance. · Developing and implementing network security and IT infrastructure policies. · Analyzing resource utilization and optimizing performance. · Monitoring and troub ...

  • Growtomation

    Marketing Operations Manager

    6 days ago

    Growtomation Gurugram, India

    We're RevOps+HubSpot Diamond partner consultants, helping companies utilize HubSpot to streamline and help their sales/marketing/business teams function at scale. We grew from 2 people in Jan 2021 to a team of 85 people as of today. We're bootstrapped yet sustainable, with our go ...

  • Vertoz

    Ad Operations Manager

    2 days ago

    Vertoz Gurugram, India

    What we want: · We are seeking an experienced Ad Operations Manager who will play a critical role in managing and optimizing digital advertising campaigns across our DSP. This position requires a mix of technical acumen, analytical prowess, and effective communication skills. Th ...

  • Cielo Talent

    Manager - Client Operations

    1 week ago

    Cielo Talent Gurugram, India Full time

    Company Description · Are you ready to accelerate your career? Join Cielo as a Client Operations Manager A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success · Cielo is a brand that reflects our big ide ...

  • Cielo Talent

    Manager - Client Operations

    1 week ago

    Cielo Talent Gurugram, India Full time

    JOB DESCRIPTION Company Description · Are you ready to accelerate your career? Join Cielo as a Client Operations Manager A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success · Cielo is a brand that ...

  • Agrim

    Assistant Manager-Operations

    1 week ago

    Agrim Gurugram, India

    We are seeking a dedicated anddynamic Assistant Manager in Operations to join our team. The idealcandidate will be responsible for overseeing the timely dispatch ofgoods managing a team of up to 5 individuals and ensuring effectivecommunication with stakeholders regarding logisti ...

  • Cielo

    Manager - Client Operations

    1 week ago

    Cielo Gurugram, India Full time

    Job Description · The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, the Clien ...

  • Concentrix

    Operations Manager I

    1 week ago

    Concentrix Gurugram, India Full time

    Description · The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities · • Analyz ...

  • Vertoz

    Ad Operations Manager

    17 hours ago

    Vertoz Gurugram, India

    What we want: · We are seeking an experienced Ad Operations Manager who will play a critical role in managing and optimizing digital advertising campaigns across our DSP. This position requires a mix of technical acumen, analytical prowess, and effective communication skills. Th ...