- Hardwiring, driving best practices, assisting in stabilization, optimization of accounts/key role, drive and understand delivery analytics for efficiency. The role focus includes delivery standards and journey mapping activities.
- Consult with client service leaders to ensure flexibility, scalability and effective allocation of resources across the portfolio.
- Review trends and opportunities, determine variability and business impact, and develop recommendations and/or alternatives by applying structured analysis of various types of data.
- Partner with shared services to mitigate disruptions ensuring seamless execution on agreed upon terms.
- Develop and track productivity metrics to ensure the team meets Service Level Agreements (SLA).
- Help set & monitor fill goals
- Assist w/ ensure teams are forecasting appropriately.
- Manage the process and technology effectiveness ensuring a consistent client and candidate experience.
- Analyze and troubleshoot operational issues for processes and develop action plans to remedy.
- Lead change management initiatives when new process and procedures are launched.
- Coordinate projects, develop programs and implement initiatives to enhance experience.
- Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.
- Use deep subject matter expertise to hardwire new resources and ways of working consistently through the organization.
- Drive best practice sharing and adoption of operational excellence.
- Lead the development and delivery of training as support for teams to increase operational efficiency, compliance, service and overall client satisfaction.
- Other duties as assigned.
- Bachelor's degree required.
- Minimum of five years of experience in talent solutions or operational excellence required.
- Analytical and problem-solving skills with lens to Return on Investment (ROI).
- Ability to establish trends/opportunities, determine variability and business impact and develop recommendations/alternatives by applying structured analysis of various types of data.
- Experience with action planning and execution of action planning: measure effectiveness of models and process, tailor updates/amendments based on portfolio/client needs.
- Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently.
- Concentrated understanding of continuous process improvement methodology and has implemented process improvement initiatives in the past.
- Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools. - Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).
-
Manager - Client Operations
1 week ago
Cielo Talent Gurugram, India Full timeJOB DESCRIPTION Company Description · Are you ready to accelerate your career? Join Cielo as a Client Operations Manager A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success · Cielo is a brand that ...
-
Manager - Client Operations
1 week ago
Cielo Gurugram, India Full timeJob Description · The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, the Clien ...
-
Client Channel Operations Associate
4 days ago
Pearson Noida, IndiaClient Channel Operations Associate · **Department**: Operations **Reports to**: Head of Client Channel Operations, PTE · **Location**: India · At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures ...
-
Data Analyst- Global Client Operation Center
2 days ago
Criteo Gurugram, IndiaWhat You'll Do: · Criteo is in search of a passionate, highly motivated Data Analyst to join our Analytics team. You will turn business requests into data problems and tackle them in a scalable and efficient way, working together with analyst teams across Criteo locations. Aside ...
-
Data Analyst- Global Client Operation Center
4 days ago
Criteo Gurugram, IndiaWhat You'll Do: · Criteo is in search of a passionate, highly motivated Data Analyst to join our Analytics team. You will turn business requests into data problems and tackle them in a scalable and efficient way, working together with analyst teams across Criteo locations. Aside ...
-
Data Analyst- Global Client Operation Center
1 week ago
Criteo Gurgaon, India Full timeWhat You'll Do: · Criteo is in search of a passionate, highly motivated Data Analyst to join our Analytics team. You will turn business requests into data problems and tackle them in a scalable and efficient way, working together with analyst teams across Criteo locations. Aside ...
-
Data Analyst- Global Client Operation Center
1 week ago
Criteo Gurgaon, India Full timeWhat You'll Do: · Criteo is in search of a passionate, highly motivated Data Analyst to join our Analytics team. You will turn business requests into data problems and tackle them in a scalable and efficient way, working together with analyst teams across Criteo locations. Aside ...
-
Criteo Gurugram, IndiaWhat You'll Do: · As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a key ...
-
Criteo Gurgaon, India Full timeWhat You'll Do: · As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a key ...
-
Bom
4 days ago
Wipro Limited Gurugram, Haryana, IndiaGurugram, India · - DOP · **Job Description**: · **Role Purpose** · The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational mea ...
-
Bom
1 week ago
Wipro Limited Gurugram, Haryana, IndiaGurugram, India · - DOP · **Job Description**: · - The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is ...
-
Bom
1 week ago
Wipro Limited Gurugram, Haryana, IndiaGurugram, India · - DOP · **Job Description**: · The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is r ...
-
Pi & Advisory Operations Associate
1 week ago
Fidelity International Gurgaon, IndiaAbout the Opportunity · **Job Type**: Permanent · Application Deadline: 28 February 2023 · Title: PI & Advisory Operations Associate · Department: Personal Investing (PI) & Advisory Operations - India Team for Germany · Location: Gurgaon, India · Reports To: Head of Personal Inve ...
-
Financial Planner
1 week ago
Lets Invest Wisely Gurugram, Haryana, IndiaCompany Overview: · Our fast-growing personal investment company is dedicated to helping individuals and families achieve their financial goals through personalized investment strategies. We provide comprehensive financial planning services, including investment management, retir ...
-
Operation Executive
1 week ago
EpVi New Technological Epoch Pvt. ltd. Gurugram, Haryana, India**Job Opening: Operations Executive** · We are seeking a motivated Operations Executive to join our team and gain hands-on experience in operational management. As an executive, you will assist in various operational tasks and projects to support our team and enhance our business ...
-
Inbound Tour Operations
1 week ago
Panther planner Gurugram, Haryana, India**e must be fluent in english and computer operation.** · **Senior Inbound tour Operations** · - Understand clients requirement and book/negotiate rates with hotels, guide and transport · - Provide information on customs regulations, travel itineraries, fares, group discounts and ...
-
Ftc - Associate - Retail Operations
1 day ago
Fidelity International Gurgaon, IndiaAbout the Opportunity · **Job Type**: Fixed Term Contractor · Contract duration : 9 months. · Application Deadline: 13 August 2023 · **Job Description**: · Title Associate - Retail Operations · Department Retail Operations · Location Gurugram · Reports To Team Leader/Manager · Le ...
-
Ftc - Associate - Retail Operations
5 days ago
Fidelity International Gurgaon, IndiaAbout the Opportunity · **Job Type**: Fixed Term Contractor · Contract duration : 7 months. · Application Deadline: 14 August 2023 · **Job Description**: · Title Associate - Retail Operations · Department Retail Operations · Location Gurugram · Reports To Team Leader/Manager · Le ...
-
Ftc - Associate - Retail Operations
6 days ago
Fidelity International Gurgaon, IndiaAbout the Opportunity · **Job Type**: Fixed Term Contractor · Contract duration : 9 months. · Application Deadline: 19 August 2023 · **Job Description**: · Title Associate - Retail Operations · Department Retail Operations · Location Gurugram · Reports To Team Leader/Manager · Le ...
-
Building Operations, Facilities Services
3 days ago
JLL Gurugram, Haryana, IndiaJLL supports the Whole You, personally and professionally. · **What this job involves**: · Prioritising the facilities' needs · Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all a ...
Manager - Client Operations - Gurugram, India - Cielo Talent
Description
Company Description
Are you ready to accelerate your career? Join Cielo as a Client Operations Manager A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo's reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker's Dozen listing, Peak Matrix Leader placement by Everest Group, and Industry Leader designation by Nelson Hall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at or at
Job Description
The Client Operations Manager is responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, the Client Operations Manager will focus on helping their team and leaders deliver business-changing insights and build and maintain progressive and cutting-edge talent acquisition solutions.
Duties and Responsibilities
Key deliverables:
Qualifications
Education:
Experience:
Functional/Technical Knowledge, Skills and Abilities Required: