- Junior: 1 to 3 years of experience in telecollection or a similar role
- DRA Certification is mandatory
- Excellent communication and negotiation skills
- Ability to build rapport with customers and handle difficult situations
- Strong problem-solving and decision-making abilities
- Attention to detail and ability to multitask
- Familiarity with CRM software is a plus
- Fluency in English and one regional language
- Handle inbound and outbound customer calls related to outstanding payments
- Negotiate payment plans and arrangements with customers
- Update customer records and accurately document all interactions
- Follow up with customers regarding payment arrangements and delinquent accounts
- Maintain a high level of professionalism and empathy while addressing customer concerns
- Achieve and exceed monthly collection targets
- Adhere to the company's policies and procedures
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Tele Collection
5 days ago
MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED Bengaluru, India Full timeA Leading Fintech with PAN India Presence is hiring for Tele Collection Executives for its Personal Loans division · Office Location - Koramangala, Bangalore · Day Shift and Fixed Weekly Off · Roles and Responsibilities: · Collection call on a personal loan for collecting EMI & C ...
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Telecollection Executive With DRA Certificate - Bengaluru, India - VCATCH
Description
Company Overview
VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore. Our expertise extends to various industries like Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and more.
Job Overview
We are hiring a Telecollection Executive with DRA Certification to join our team at VCATCH, a leading BPO company in Bangalore. As a Telecollection Executive, you will be responsible for handling customer inquiries and collecting outstanding payments. This is a full-time position with a salary range that will be discussed during the interview.
Qualifications and Skills
Roles and Responsibilities