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    Telecollection Executive With DRA Certificate - Bengaluru, India - VCATCH

    VCATCH
    Default job background
    Full time
    Description

    Company Overview

    VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore. Our expertise extends to various industries like Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and more.

    Job Overview

    We are hiring a Telecollection Executive with DRA Certification to join our team at VCATCH, a leading BPO company in Bangalore. As a Telecollection Executive, you will be responsible for handling customer inquiries and collecting outstanding payments. This is a full-time position with a salary range that will be discussed during the interview.

    Qualifications and Skills

    • Junior: 1 to 3 years of experience in telecollection or a similar role
    • DRA Certification is mandatory
    • Excellent communication and negotiation skills
    • Ability to build rapport with customers and handle difficult situations
    • Strong problem-solving and decision-making abilities
    • Attention to detail and ability to multitask
    • Familiarity with CRM software is a plus
    • Fluency in English and one regional language

    Roles and Responsibilities

    • Handle inbound and outbound customer calls related to outstanding payments
    • Negotiate payment plans and arrangements with customers
    • Update customer records and accurately document all interactions
    • Follow up with customers regarding payment arrangements and delinquent accounts
    • Maintain a high level of professionalism and empathy while addressing customer concerns
    • Achieve and exceed monthly collection targets
    • Adhere to the company's policies and procedures


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