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    GSA-Front Office - Kolkata, India - Accor

    Accor
    Accor Kolkata, India

    12 minutes ago

    Accor background
    Full time
    Description

    Job Description

    GSA-Front Office
    First impressions are everything As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
  • Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management
    • Qualifications

    Your experience and skills include:

  • Relevant diploma / degree in Hotel Management.
  • Minimum 1-2 years of experience.
  • Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
  • Displays high level of flexibility, initiative, sincerity and team work.
  • Knowledge about Opera would be an advantage.
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