Jobs
>
Hyderabad

    Consultant – Major Incident Manager - Hyderabad, India - Genpact

    Genpact
    Genpact Hyderabad, India

    1 week ago

    Genpact background
    Full time
    Description

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Welcome to the relentless pursuit of better.

    Inviting applications for the role of Consultant – Major Incident Manager

    Responsibilities

  • Deliver management information, including PPIs, important metrics and reports and analyze for process improvement
  • Report status of problems in appropriate format to executive leadership, functional teams and other partners
  • Provide status reports focused on service performance, demonstrating professional service level management of definition and ways of measuring
  • Consultancy on process gaps of the Major Incident Process during business hours
  • Review recurring incidents to determine which need to be identified as Problem
  • Provide support to the Global Solutions department in translating business requirements to functional and non-functional service specifications
  • Support Service Design & Service Transition (Service Introduction) processes and activities e.g. training of new partner
  • Advice and guidance on processes to ensure compliance related to audits, security, business continuity and regulations. Provide input related to service performance of the changes to be used in evaluating the business impact
  • Develop and maintain the accuracy of the repository with all documentation related to the processes in the assigned area
  • Provide work instructions for Genpact Service Management Team in order to ensure effective end-to-end service delivery
  • Coordinate the execution of root cause analysis for critical issues
  • Suggest improvements for the Incident & Problem management processes and actively mobilize and lead service improvement plans where service delivery performance is unsatisfactory or can be improved
  • Responsible for delivering process trainings

    • Qualifications we seek in you

    Minimum Qualifications / Skills

  • Experience in acting as an SME in different IT projects
  • Experience in working with suppliers and partners in a common setting in a multicultural environment
  • Experience in managing/leading large conference calls/war rooms preferred
  • Proficient overall understanding of IT landscapes (Application Management/Hosting/Infrastructure/Collaboration tools)
  • Relevant IT industry knowledge and technical skills (database administration, internet protocol, application monitoring, SAP systems, networking, server);
  • Experience with customer management: customer interactions, addressing issues & presenting accordingly
  • Solid communication skills; highly assertive
  • Analytical approach and can-do attitude
  • Good facilitation/conflict resolution skills
  • Ability to identify situations that require intervention and act accordingly
  • Problem Solving Approach – including logical, systems oriented mindset; logical reasoning
  • Change Orientation – Ability to adapt to changes quickly and work independently
  • Individual Performer – Ability to organize & prioritize; High levels of energy and motivation
  • Concise writing skills – Ability to capture complex situations in short, relevant statements
  • Organized personality with attention to details, able to work simultaneously on different projects
  • Good communication skills at all levels within Genpact, the customer organization and the customer's suppliers and partners
  • Training abilities – good interpersonal, facilitation and presentation skills

    • Preferred Qualifications/ Skills

  • ITIL Foundation & ITIL Service Operation certification
  • Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application & Execution;
  • Working Experience of ServiceNow (Ticketing tool)
  • Excellent English interpersonal skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
  • Excellent knowledge, experience and excellence within the specific area of Incident and Problem Management
  • Kyndryl

    Major incident management

    4 days ago

    Kyndryl Verified Company Hyderabad, India Remote job with geographical restriction Full time ₹1,000,000 - ₹1,200,000 per month

    Major incident manager handle the major incident using itil principles ITIL certified · Good in incident coordination · Service coordination · Continual improvement · Change management · Problem management · Stake holder management

  • Oracle

    Major Incident Manager

    1 week ago

    Oracle Hyderabad, India

    Responsibilities: · • Provide real time MONITORING AND TECHNICAL SUPPORT for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. · • Maintain, monitor and manage mission critical servers and applications in a mission critical ...

  • NTT

    Incident Management Specialist

    1 week ago

    NTT Hyderabad, India Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • Maxeon

    Monitoring and Incident Management Engineer

    11 hours ago

    Maxeon Hyderabad, India

    Powering Positive ChangeTM · Join Our Team at Maxeon: Monitoring and Incident Management Engineer – Where Innovation Meets Sustainability · Who We Are: Pioneers in Solar Energy at Maxeon, we're not just harnessing the power of the sun, we're leading a global energy revolution. ...

  • Inspire

    Incident & Problem Management Analyst T500-10567

    2 days ago

    Inspire Hyderabad, India

    Job Description – Incident & Problem Management Analyst: · Summary of Position: · The Incident & Problem Management Analyst will be responsible for ensuring a cohesiveness incident and problem management practice for Inspire Shared Services. The role will lead the Major Incident ...

  • Infosys BPM

    Incident Management and Change management Walk-In on 15 May'24

    1 week ago

    Infosys BPM Hyderabad, India

    Job description · TECHNOLOGY WALK-IN DRIVE FOR" Incident Management and Change management" SKILL ON 15th ,17th .22nd May 2024 at Hyderabad · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Technology Walk-InDrive on15th ,17th .22nd May 2024at Hyderab ...

  • Zensar Technologies

    Solarwinds

    3 days ago

    Zensar Technologies Hyderabad, Telangana, India

    **Job Title**: Sr.**NOC Engineer · **About Zensar**: · Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consum ...

  • Capgemini

    Finacle Support 6 to 9 Years Hyderabad

    1 day ago

    Capgemini Hyderabad, India

    **Primary Skill**: · - Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils. · - Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience ...

  • JPMorgan Chase Bank, N.A.

    Ctim Platform Operations Sre

    1 week ago

    JPMorgan Chase Bank, N.A. Hyderabad, India

    **About J.P. Morgan Chase & Co.** · **Key Responsibilities** · **Application Support & Monitoring**: · - Monitor infrastructure, servers, middleware, databases, and batch jobs. · - Aggressively respond to service requests from business partners facing support teams, Operations, R ...

  • Avadhesh India Adivsory Services LLP

    Operations Coordinator

    5 days ago

    Avadhesh India Adivsory Services LLP Hyderabad, Telangana, India

    **Few important notes**: · **Main Purpose of the Role** · - Global SRE and Operations team currently seeking an Operations lead to join our Global team focusing on ITSM and IT Operations. · - Role will be primarily responsible for the maturation and governance of key IT support p ...

  • ZF

    Site Security Coordinator

    3 days ago

    ZF Hyderabad, India

    **What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...

  • JPMorgan Chase Bank, N.A.

    Ctim Application Support Sre

    4 hours ago

    JPMorgan Chase Bank, N.A. Hyderabad, India

    **Key Responsibilities** · **Application Support & Monitoring**: · - Monitor infrastructure, servers, middleware, databases, and batch jobs. · - Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc. · - Troub ...

  • Wells Fargo

    Business Execution Associate

    3 days ago

    Wells Fargo Hyderabad, India

    **About this role**: · Wells Fargo is seeking a Business Execution Associate... · **In this role, you will**: · - Provides real-time centralized incident response. · - Gathers details for the Single Problem Management Incident Report (SPMIR). · - Takes ownership to drive incident ...

  • ADP

    Cirt 138030

    1 week ago

    ADP Hyderabad, India

    ADP is hiring a Major Incident Manager · WHAT YOU'LL DO: · Here's what you can expect on a typical day in the life of a Major Incident Manager at ADP. · - Daily Reviews. You'll start each day reviewing open incident calls and their current service status. After that, it will be s ...

  • Advanced Micro Devices, Inc

    Smts Information Security

    1 week ago

    Advanced Micro Devices, Inc Hyderabad, India

    Overview: · **WHAT YOU DO AT AMD CHANGES EVERYTHING** · We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building ...

  • Bangalore Strategic Solution

    Service Desk

    1 week ago

    Bangalore Strategic Solution Hyderabad, Telangana, India

    **Job Title**: Service Desk · **Location**: Hyderabad · **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory · **Overview**: · As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service ope ...

  • Kudzu Infotech

    Arcsight Tool Resource

    3 days ago

    Kudzu Infotech Hyderabad, India

    **Key Responsibilities**: · **Incident Resolution**: Provide second-level support for ArcSight-related incidents and service requests. Investigate and troubleshoot issues escalated from L1 support, ensuring timely resolution and mínimal impact on operations. · **Problem Managemen ...

  • CGI

    Java Production Support

    1 week ago

    CGI Hyderabad, India

    Job Title: Java Production Support · Position: Senior Software Engineer · Experience: 5 - 8 Years · Category: Software Development/ Engineering · Main location: Bangalore/Hyderabad · Position ID: J · Employment Type: Full Time · Qualification: Bachelor's degree in Computer Scien ...

  • CGI

    Python Production Support

    1 week ago

    CGI Hyderabad, India

    Job Title: Python Production Support · Position: Senior Software Engineer · Experience: 5 - 8 Years · Category: Software Development/ Engineering · Main location: Bangalore/Hyderabad · Position ID: J · Employment Type: Full Time · Qualification: Bachelor's degree in Computer Sci ...

  • Cognizant Technology Solutions

    Associate - Projects

    3 days ago

    Cognizant Technology Solutions Hyderabad, India

    **Team Lead** · **Qualification**: · Bachelor's in Science/ Commerce/Engineering or equivalent · ** Responsibility**: · **Business/Customer**: · - Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. · - Adherence to cu ...