- Collaborate with stakeholders to gather requirements and understand business needs.
- Design and architect ServiceNow solutions based on business requirements, leveraging platform capabilities and best practices.
- Lead and mentor development teams in implementing ServiceNow solutions.
- Provide technical guidance and oversight throughout the development lifecycle.
- Perform system integration activities with other enterprise systems as needed.
- Conduct code reviews to ensure quality and adherence to standards.
- Assist in troubleshooting and resolving technical issues related to ServiceNow implementations.
- Stay updated on ServiceNow platform updates, new features, and industry trends.
- Collaborate with stakeholders to define roadmap and strategy for ServiceNow implementations.
- Bachelor's/Master's degree in Computer Science, Information Technology, or related field.
- Proven experience as a ServiceNow architect or consultant, with at least 3 years of experience.
- Strong understanding of ServiceNow platform capabilities, including Service Catalog, Incident Management, Change Management, and CMDB.
- Handson experience with ServiceNow development, including scripting (JavaScript, GlideScript), UI Policies, Business Rules, and Workflows.
- Experience with ServiceNow integrations using REST, SOAP, MID Server, and other integration methods.
- Ability to translate business requirements into technical solutions.
- Excellent communication and stakeholder management skills.
- ServiceNow certifications (e. g. , Certified Implementation Specialist, Certified Application Developer) are a plus.
- Experience with Agile methodologies is preferred.
- Strong problemsolving and analytical skills.
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