Jobs
>
Gurgaon

    Network Operations Center Specialist - Gurugram, India - TaskUs

    TaskUs
    TaskUs Gurugram, India

    2 hours ago

    Default job background
    Full time
    Description

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

    The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

    It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

    What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

    Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.

    Imagine yourself going to work with one thing on your mind: to monitor the network infrastructure health; perform troubleshooting; escalate incidents and requests to the next level of support for the resolution.

    Key Responsibilities:

  • Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.
  • Investigate issues, resolve problems, and communicate status.
  • Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
  • Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring
  • Provide analysis through the monitoring systems to proactively identify network issues.
  • Monitor the ticket queue for incoming service requests and respond/resolve issues as required.
  • Engage in regular network troubleshooting activities and resolve network connectivity issues.
  • Generate periodic reports on network performance; Provide metrics (internal and/or customer-facing) to management as requested related to network performance.
  • Ensure all activities are documented and tracked through the ticketing system.
  • Execute established procedures as it relates to event, incident, and change management.
  • Adhere to escalation procedures, task procedures, and troubleshooting processes.
  • Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere.
  • Perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365.
  • Participate and/or be part of the NOC continuous improvement activities as defined.

    • Required Qualifications:

  • Minimum of 1 year Network Administration experience with in-depth hands-on experience in managing switches, routers and firewalls.
  • Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM.
  • An understanding of the ITIL framework is a plus.
  • Experience in creating, utilizing, and maintaining technical documentation.
  • Good English communication skills both verbal and written is needed.
  • Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
  • Able to work in a fast-paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
  • Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
  • Able to work under pressure to meet deadlines, ability to adapt to change.
  • Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.
  • Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management.
  • Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules

    • Education / Certifications:

  • A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.

    • How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

    DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

    We invite you to explore all TaskUs career opportunities and apply through the provided URL .

  • Ameriprise Financial

    Contact Center Specialist

    6 hours ago

    Ameriprise Financial Gurugram, India Full time

    The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems ...

  • UpMan Placements

    Avp Contact Center

    1 week ago

    UpMan Placements Gurgaon, India

    Job Location · - Gurgaon, India · - Experience (in Years) · - Job Type · - Full Time · **Job Description**: · - Drive conversions from the leads generated through marketing programs · - Collaborate with digital marketing team, operations, and technology team to drive D2C ecommerc ...

  • Orthocure Healthcare

    Medical Call Center Executive

    6 days ago

    Orthocure Healthcare Gurugram, Haryana, India

    **Orthocure Healthcare P. Ltd ** is looking for Medical Call Center Executive with experience in call center environment. · **Description**: · Seeking a highly motivated and qualified individual as a health care based call center. · **The Specialist will be responsible for: · - * ...

  • ASSPL - Haryana - C77

    Whs Officer

    6 days ago

    ASSPL - Haryana - C77 Gurugram, Haryana, India

    2+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering · - Bachelor's degree in engineering or a related field required. · - Experience in reputed private or government organisations · - Experience managing multiple direct reports. · - ...

  • ATSPL - Haryana

    Whs Officer

    1 week ago

    ATSPL - Haryana Gurgaon, India

    2+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering · - Bachelor's degree in engineering or a related field required. · - Experience in reputed private or government organisations · - Experience managing multiple direct reports. · - ...

  • Primetech Projects Pvt Ltd

    IT Executive

    1 week ago

    Primetech Projects Pvt Ltd Gurgaon, India

    ? · Who will be an experienced IT Specialist with expertise in Tools Strategy, evaluation, deployment, product selection, and architecture/design, with a strong background in IT infrastructure technologies such as operating systems, storage, and databases. As an IT Specialist, yo ...

  • Honeywell

    Advanced Chemical Engr

    1 week ago

    Honeywell Gurgaon, India

    UOP India Pvt. Ltd. (UOPIPL) Equipment Group has the capability to design environment friendly plants and systems while continually improving designs and engineering processes. Our vision is to establish UOPIPL Equipment Group as the center of excellence for execution of Modular ...

  • The career artist

    Customer Service Representative

    6 days ago

    The career artist Gurugram, Haryana, India

    Job Title: Customer Service Representative · Nature of Role: Voice and Non-voice · **Requirements**: · - Excellent English voice communication skills are a must. · - Graduates required. · - 6 months to 1 year of experience preferred, but freshers can also apply. · - Language Prof ...

  • Learning Routes Pvt Ltd

    Content Editor

    1 week ago

    Learning Routes Pvt Ltd Gurugram, Haryana, India

    **Responsibilities**: · Edit and improve the clarity, coherence, and instructional effectiveness of educational materials, including online courses, lesson plans, assessments, and multimedia resources. · **Quality Assurance**:Conduct comprehensive content reviews to identify erro ...

  • Otis

    Field Executive Service

    4 days ago

    Otis Gurugram, Haryana, India

    Date Posted: · Country: · India · **Location**: · 423, DLF Qutub Plaza, DLF Qutub Enclave Phase - I ,Gurgaon, India · Job Title · Field Executive Service · - Will be responsible for handling call back, breakdown, Minor Repairs, trouble shooting, code maintenance & Customer Servic ...

  • Boston Consulting Group

    Workflow Associate

    1 week ago

    Boston Consulting Group Gurgaon, India

    **WHAT YOU'LL DO**: · As a Workflow Associate, you will coordinate DRS research workflow across 1-2 industries with customer service excellence, accuracy and organization. You will manage the daily workflow with an increasing level of independence, making sure capacities are mana ...

  • The career artist

    Non Voice Process

    6 days ago

    The career artist Gurugram, Haryana, India

    Job Title: Customer Service Representative · Nature of Role: Voice and Non-voice · **Requirements**: · - Excellent English voice communication skills are a must. · - Graduates required. · - 6 months to 1 year of experience preferred, but freshers can also apply. · - Language Prof ...

  • Honeywell

    Advanced Mech Design Engr

    3 days ago

    Honeywell Gurgaon, India

    **Design solutions to drive safe living and quality of life**: · UOP India Pvt. Ltd. (UOPIPL) Engineering Skills Group has the capability to design environment friendly plants and systems while continually improving designs and engineering processes. Our vision is to establish UO ...

  • KLAY Preschool and Daycare

    Curriculum Coordinator

    1 week ago

    KLAY Preschool and Daycare Gurgaon, India

    FYHR00045 · FULL-TIME · GGN_SECTOR45 · 3 YEARS · **Designation Curriculum Co-ordinator** · *** · **Reporting to **Curriculum Specialist · **Qualifications **Degree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) compulsory · **Experience **Minimum 3 years of pr ...

  • Teleperformance

    Customer Service Representative

    2 days ago

    Teleperformance Gurugram, Haryana, India

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutio ...

  • salary hikers LLP

    Chat Support Executive

    2 days ago

    salary hikers LLP Gurugram, Haryana, India

    **Job Title: Customer Service Representative** · **Nature of Role: Voice and Non-voice, Blended Process** · **Requirements**: · - **Excellent English voice communication skills are a must.**: · - **Graduates required.**: · - **6 months to 1 year of experience preferred, but fresh ...

  • salary hikers LLP

    Customer Service Representative

    1 week ago

    salary hikers LLP Gurugram, Haryana, India

    **Job Title: Customer Service Representative** · **Nature of Role: Voice and Non-voice, Blended Process** · **Requirements**: · - **Excellent English voice communication skills are a must.**: · - **Graduates required.**: · - **6 months to 1 year of experience preferred, but fresh ...

  • salary hikers LLP

    Customer Service Representative

    6 hours ago

    salary hikers LLP Gurugram, Haryana, India

    **Job Title: Customer Service Representative** · **Nature of Role: Voice and Non-voice, Blended Process** · **Requirements**: · - **Excellent English voice communication skills are a must.**: · - **Graduates required.**: · - **6 months to 1 year of experience preferred, but fresh ...

  • NetApp

    Channel Sales Rep Assoc

    1 week ago

    NetApp Gurgaon, India

    Job Summary · In a world full of generalists, NetApp is a specialist. We're focused on one thing, helping the world's leading organizations get the most out of their data. NetApp brings enterprise-grade data services into the cloud, and the simple flexibility of cloud into the da ...

  • salary hikers LLP

    Customer Service Representative

    6 hours ago

    salary hikers LLP Gurugram, Haryana, India

    **Job Title: Customer Service Representative** · **Nature of Role: Voice and Non-voice, Blended Process** · **Requirements**: · - **Excellent English voice communication skills are a must.**: · - **Graduates required.**: · - **6 months to 1 year of experience preferred, but fresh ...