- Periodic service review calls with domestic clients like PMS, AIF, etc., as well as foreign clients like FPI, FDI, etc.
- Ensure proper handholding of all new custody clients at each stage of onboarding and conduct welcome calls post-onboarding. Welcome call will include reiteration of our services and TATs for better clarity with the client.
- Follow-up for outstanding billing and ensure clients pay custody bills on time.
- Respond to client queries.
- Good communication & presentation skills.
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Riverforest Connections Private Limited Mumbai, IndiaAlignwith the SOC maturity roadmap and assign priorities forimplementation. · Drivingcreating use cases for new scenarios and/or fine tuning theexistingscenarios. · Helpcreate play books in SOAR for various use cases that Tier 1/Tier 2teams. · Provideoverall direction for the SOC ...
ManagerAVP - Client Service Indian Custody Operation - LargePrivate Bank - Mumbai, India - Riverforest Connections Private Limited
Description
Job Role: Custody Client Service Team Member
The applicant would be a part of the custody client servicing team of the bank.
Job Requirements Skills / Knowledge
Prerequisites would be as follows:
In-depth knowledge of custody operations regulations and onboarding documentation
Client Services, Custodial Services