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Bhubaneshwar

    Store Manager - Bhubaneswar, India - Dotflick Solutions

    Dotflick Solutions
    Dotflick Solutions Bhubaneswar, India

    Found in: Talent IN 2A C2 - 1 week ago

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    Description
    Store Manager


    Job description:

    Role & responsibilities:

    • Recommend and advise on best practices of picking and packing to improve Cx experience.
    • Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
    • Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
    • Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
    • Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
    • Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
    • Provide recommendations on the training aspects required to deliver/improve Cx metrics.
    • Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
    • Lead, motivate, and support a large team within a timesensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
    • Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
    • Partner with crossfunctional support teams in improving the proprietary tools and systems.
    • Work closely with legal and safety departments to make sure activities remain compliant
    • Oversee materials and inventory management
    • Conduct budget reviews and report cost plans to upper management.
    • Bachelors degree in operations management, business administration, or related field
    • 2+ years proven experience in an operations management position
    • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
    • Highly trained in conflict management and business negotiation processes
    • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

    Preferred candidate profile:

    • Graduate / 35 years of retail management experience
    • Must have led 15+ people/ employees at Retail/ Store.
    • Problem solving, datadriven decisionmaking
    • Adaptability to dynamic situations.
    • Experience from retail/FMCG/ quick commerce Industry.
    )
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