Jobs
>
Delhi

    Technical Support Consultant - Delhi, India - Bottomline

    Bottomline
    Bottomline Delhi, India

    3 weeks ago

    Default job background
    Description
    Position Title: Technical Support Consultant


    Department: FDA - Classic


    Essential Job Functions:
    • Providing support to customers with technical queries regarding Bottomline Solutions
    • Handling, diagnosing, and resolving customer queries via phone, email, and Customer Care Portal
    • Ensuring efficient and delightful customer interactions
    • Adhering to resource scheduling accurately to meet business and customer needs

    Responsible for:
    • Assisting customers with a wide range of queries
    • Managing queries and achieving required Service Level Agreements
    • Collaborating with other teams for issue resolution
    • Building knowledge base and improving content
    • Providing highest level of service to customers

    Activities will include:
    • Responding to and resolving customer queries via various channels
    • Updating and managing customer queries in CRM software
    • Managing multiple cases simultaneously
    • Communicating technical information effectively
    • Creating and maintaining process documentation
    • Collaborating within the team and with other departments
    • Ensuring industry best practices

    Essential Skills:
    • Bachelor of Science in a computer-related field or equivalent experience
    • 2+ years in Customer Services or Customer Success in a SaaS environment
    • Basic knowledge of finance or payments industry
    • Experience with printers, print servers, printer troubleshooting
    • Windows scripting knowledge and familiarity with programming languages
    • Understanding of TCP/IP, SMTP, FTP, etc.
    • Knowledge of Windows Client and Server operating systems
    • Experience in remote support software
    • Problem-solving and diagnostic skills
    • Database fundamentals knowledge
    • Skills in software troubleshooting and diagnostics
    • Experience with case management in CRM
    • Ability to multitask and maintain quality interactions
    • Teamwork and meeting tight service level agreements

    Preferred Skills:
    • Experience in finance or payments industry
    • Working with Salesforce CRM
    • Familiarity with financial reporting
  • Bottomline

    Technical Support Consultant

    3 weeks ago

    Bottomline Delhi, India

    Position Title: Technical Support ConsultantDepartment: FDA - Classic · Essential Job Functions:Technical Support Consultants provide support to our customers with a range of technical queries regarding Bottomline Solutions. They are responsible for handling, diagnosing, and reso ...

  • AVEVA

    Principal Technical Support Consultant

    2 weeks ago

    AVEVA new delhi, India

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software bus ...

  • STL Digital

    SAP FICO Production Support Consultant

    3 weeks ago

    STL Digital Delhi, India

    Skills · Job Title: · SAP FICO Production Support Consultant (FSCM & RAR) · Location: Bangalore · Experience Required: · At least 5-7 years of IT experience in SAP FICO/S4Hana Finance, FSCM & RAR modules · At least 2 years of domain experience in accounting · In-depth knowledge a ...

  • AVEVA

    Principal Technical Support Consultant

    1 week ago

    AVEVA New Delhi, India

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business ...

  • Open Destinations

    Support Consultant

    2 weeks ago

    Open Destinations Delhi, India

    Job Title: · Support ConsultantBusiness Unit: · Customer ServicesReporting To: · Customer Support ManagerLocation: · Panaji, Goa – IndiaJob Type: · Work from officeShifts: · Rotational Shifts (India, UK, US, and AU Shift)Company ProfileOpen Destinations Limited (ODL) is a leading ...

  • Agensi Pekerjaan BTC Sdn Bhd

    Microsoft Dynamic Nav Support Consultant

    15 hours ago

    Agensi Pekerjaan BTC Sdn Bhd Delhi, India

    Job Description · OPen position: Microsoft Dynamic Nav Support Consultant · A Multinational company is currently looking for a Microsoft Dynamic Nav Support Consultant to be part of a global team based in Kuala Lumpur, Malaysia. · Roles & Responsibilities will include: · • Provid ...

  • Upwork

    Windows 365 Technical Support Consultant

    2 weeks ago

    Upwork Delhi, India

    Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe. · One of our clients; an American multinational technology company, is in search of · Windows 365 Technical Support Consultant. · You will provid ...

  • Marlabs LLC

    Windows 11 Migration Support Consultant

    2 weeks ago

    Marlabs LLC Delhi, India

    : · Supporter - Windows 11 MigrationTo support the Windows 11 migration project (approx. 75K Clients).The Client Computing Team provides and manages the global hardware standards, client images based on Windows, software packaging, software distribution, security patch management ...

  • ACDI - Access Control Devices, Inc.

    Technical Support Consultant

    3 weeks ago

    ACDI - Access Control Devices, Inc. Delhi, India

    Job Description · Technical Support Consultants I @ ACDI · Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI. · The Technical Support Consultant I will be involved in ...

  • ACDI - Access Control Devices, Inc.

    Technical Support Consultant

    3 weeks ago

    ACDI - Access Control Devices, Inc. Delhi, India

    Job DescriptionTechnical Support Consultants I @ ACDI · Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI.The Technical Support Consultant I will be involved in post-s ...

  • Digihelic Solutions Pvt. Ltd.

    DigiHelic - SAP BW/Native HANA Consultant - Support & Implementation

    2 weeks ago

    Digihelic Solutions Pvt. Ltd. Delhi, India

    Job Title : SAP BW Native HANA Consultant. · Experience Level : 5+ years. · Job Description : · We are seeking a highly skilled SAP BW Native HANA Consultant with over 5 years of experience to join our dynamic team. · The ideal candidate will have a strong background in SAP BW a ...

  • Select Tech

    D365 F&O SCM Support Consultant

    2 weeks ago

    Select Tech Delhi, India

    Remote - India - 1 year Contract JD For support user Provide Customer support to end-users via top desk incidents. Diagnose and resolve issues within SLA (2 days). Collaborate with users for resolution & seeking consent for closure. Good Working knowledge in Dynamics F&O (Manufac ...

  • Select Tech

    D365 F&O SCM Support Consultant

    2 weeks ago

    Select Tech Delhi, India

    Remote - India - 1 year Contract · JD For support userProvide Customer support to end-users via top desk incidents.Diagnose and resolve issues within SLA (2 days).Collaborate with users for resolution & seeking consent for closure.Good Working knowledge in Dynamics F&O (Manufactu ...

  • Unicef

    National Consultant – Schools' connectivity Coordinator- support to the Ministry of Civil Affairs, Remote

    3 weeks ago

    Unicef New Delhi, India Consultant

    UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. · Across 190 countries and territories, we work for every child, everywhere, every day, to bu ...

  • Unicef

    National Consultant – Community Engagement Support for the Implementation of Akelius Programme; 1 consultant; Remote/Home-based with occasional travel, 70 working days

    1 week ago

    Unicef New Delhi, India Consultant

    UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. · Across 190 countries and territories, we work for every child, everywhere, every day, to bu ...

  • Genpact

    Consultant –Application Support L1

    2 weeks ago

    Genpact noida, India

    pWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our botto ...

  • Genpact

    Consultant –Application Support L1

    2 weeks ago

    Genpact noida, India

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Consultant – IT Support Analyst

    3 weeks ago

    Genpact gurugram, India

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Lead Consultant –Application Support L2

    2 weeks ago

    Genpact noida, India Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...

  • Genpact

    Consultant - UiPath Support

    2 weeks ago

    Genpact gurugram, India

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...