Jobs
>
Delhi

    Support Consultant - Delhi, India - Open Destinations

    Default job background
    Description

    Job Title:

    Support ConsultantBusiness Unit:

    Customer ServicesReporting To:

    Customer Support ManagerLocation:

    Panaji, Goa – IndiaJob Type:

    Work from officeShifts:


    Rotational Shifts (India, UK, US, and AU Shift)Company ProfileOpen Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years'real-world experience.

    Our team consists of 500+ travel tech experts, solving the biggest technological issues thattour and rail operators face. 10,000 travel professionals use our technology every single day. They chose us becauseour technology is richer, more complete and more customer-centric than any other in the marketplace.
    Duties and ResponsibilitiesProvide On-Call, Email, Chat based support to ODL clients.
    Troubleshoot Application issues reported by customers.
    Ensure required action is taken for tickets based on appropriate SLA's.
    Self-supervised learning with research to solve various typical user queries.
    Log and test all reported bugs, change requests and questions.
    Communicate with the client any findings relating to the above.
    Prioritize any bugs and questions in line with ODL support priorities.
    Ensure the new issues in the Support Log are cleared daily.
    Ensure the TL/Manager is informed of all details for any priority 1 issues.
    Skills Required1.5 years' experience in Customer Service Tech.
    Understanding/Basic concepts of Microsoft Operating System, Fair knowledge of Applications like MicrosoftOffice Suite, Browsers.
    Ability to work in flexible shifts.
    Good verbal and written communication skills.
    Knowledge of principles and processes to provide customer services.
    Meeting quality standards for services, and evaluation of customer satisfaction.
    Proficiency with Computer Operating system and basic applications.
    Strong organizational and interpersonal skills, with good detail orientation.
    Confident and active enough to stir a group or team.
    Knowledge of Database, XML, IIS, etc. fundamentals.
    Basic understanding of SQL Query.
    Basic knowledge of how-to RDP or remotely connect to client servers.
    Troubleshooting and problem-solving skills are an added advantage.
    Knowledge of OS and software installations and configurations.
    Knowledge of the ticketing system and SLA metrics.
    Qualifications RequiredMinimum Graduation BCA/MCA/BE/BSC or any equivalent qualification.
    Good communication skills (written & verbal) and ability to interact with overseas clients.


  • Bottomline Delhi, India

    Position Title: Technical Support ConsultantDepartment: FDA - Classic · Essential Job Functions:Technical Support Consultants provide support to our customers with a range of technical queries regarding Bottomline Solutions. They are responsible for handling, diagnosing, and reso ...


  • AVEVA new delhi, India

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software bus ...


  • STL Digital Delhi, India

    Skills · Job Title: · SAP FICO Production Support Consultant (FSCM & RAR) · Location: Bangalore · Experience Required: · At least 5-7 years of IT experience in SAP FICO/S4Hana Finance, FSCM & RAR modules · At least 2 years of domain experience in accounting · In-depth knowledge a ...


  • AVEVA New Delhi, India

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business ...


  • Agensi Pekerjaan BTC Sdn Bhd Delhi, India

    Job Description · OPen position: Microsoft Dynamic Nav Support Consultant · A Multinational company is currently looking for a Microsoft Dynamic Nav Support Consultant to be part of a global team based in Kuala Lumpur, Malaysia. · Roles & Responsibilities will include: · • Provid ...


  • Upwork Delhi, India

    Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe. · One of our clients; an American multinational technology company, is in search of · Windows 365 Technical Support Consultant. · You will provid ...


  • Marlabs LLC Delhi, India

    : · Supporter - Windows 11 MigrationTo support the Windows 11 migration project (approx. 75K Clients).The Client Computing Team provides and manages the global hardware standards, client images based on Windows, software packaging, software distribution, security patch management ...


  • ACDI - Access Control Devices, Inc. Delhi, India

    Job Description · Technical Support Consultants I @ ACDI · Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI. · The Technical Support Consultant I will be involved in ...


  • Bottomline Delhi, India

    Position Title: Technical Support Consultant · Department: FDA - Classic · Essential Job Functions: · Technical Support Consultants provide support to our customers with a range of technical queries regarding Bottomline Solutions. They are responsible for handling, diagnosing, an ...


  • ACDI - Access Control Devices, Inc. Delhi, India

    Job DescriptionTechnical Support Consultants I @ ACDI · Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI.The Technical Support Consultant I will be involved in post-s ...


  • Digihelic Solutions Pvt. Ltd. Delhi, India

    Job Title : SAP BW Native HANA Consultant. · Experience Level : 5+ years. · Job Description : · We are seeking a highly skilled SAP BW Native HANA Consultant with over 5 years of experience to join our dynamic team. · The ideal candidate will have a strong background in SAP BW a ...


  • Select Tech Delhi, India

    Remote - India - 1 year Contract · JD For support userProvide Customer support to end-users via top desk incidents.Diagnose and resolve issues within SLA (2 days).Collaborate with users for resolution & seeking consent for closure.Good Working knowledge in Dynamics F&O (Manufactu ...


  • Select Tech Delhi, India

    Remote - India - 1 year Contract JD For support user Provide Customer support to end-users via top desk incidents. Diagnose and resolve issues within SLA (2 days). Collaborate with users for resolution & seeking consent for closure. Good Working knowledge in Dynamics F&O (Manufac ...


  • Unicef New Delhi, India Consultant

    UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. · Across 190 countries and territories, we work for every child, everywhere, every day, to bu ...


  • Unicef New Delhi, India Consultant

    UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. · Across 190 countries and territories, we work for every child, everywhere, every day, to bu ...


  • Genpact noida, India

    pWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our botto ...


  • Genpact noida, India

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...


  • Genpact gurugram, India

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...


  • Genpact noida, India Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...


  • Genpact gurugram, India

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...