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    Windows 11 Migration Support Consultant - Delhi, India - Marlabs LLC

    Marlabs LLC
    Marlabs LLC Delhi, India

    3 weeks ago

    Default job background
    Description
    :

    Supporter - Windows 11 MigrationTo support the Windows 11 migration project (approx. 75K Clients).The Client Computing Team provides and manages the global hardware standards, client images based on Windows, software packaging, software distribution, security patch management and disk sanitization processes and solutions.

    Your role

    You are responsible for:

    General Windows 11 project supportTicket review, routing and / or resolutionTechnical issue resolutionCreation of KB articlesCommunication with direct stakeholders such as technical experts or End User ServicesStatus tracking and reporting

    General skills and qualifications required:

    ITIL processes like Incident-, Problem-, Change- and Service Continuity managementRelevant professional experience of min. 5 years in IT in a large Enterprise environment with many thousands of usersYou have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependenciesVery good and mature understanding of English in speaking and writingYou can communicate and express yourself target group orientedYou enjoy working across different teams and cultures and work constructively together in a global companyYou have a sense of responsibility and pragmatism and you are working customer- and result-orientated

    Specific knowledge and competencies required:

    Detailed knowledge about Windows 10 & 11, its lifecycle management, configuration and optimization, security settings, embedding in an Enterprise environmentExperience in Client OS migration projects (In-Place, Re-installation)Profound experience with configuration management tools like SCCMUsed to work with Service Now for Incident and Problem ManagementFamiliar with Microsoft Office, Teams and Sharepoint
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