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    Senior Administrator - Bengaluru, India - Microland

    Microland
    Microland Bengaluru, India

    1 week ago

    Microland background
    Description
    Responsibilities


    Field Services support Engineers' primary responsibility is to provide support to an organization's IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.

    As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.

    This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queriesTo support daily technical support activities for computers & all other end point devicesUpdate the support ticket with the progressTo set up and test desktop computer peripheralsTo perform the system changes adhered to organizational policiesConduct remote desktop troubleshooting to enMaintain technical documentation in association with other functional departments

    Technical Skills


    Hardware and Networking:


    Ability to differentiate between different type of IT assets Ability to identify & locate end point devices (mac address, physical and logical location) Ability to install and configure end point devices Ability to configure extended devices (such dual screen) Ability to collect errors (from end points, applications, printers) & triage Ability to utilize OEM tools, if any.

    Ability to run self-tests, as prescribed by OEM Ability to carry out HW to isolate issues (through beep alerts or error codes) Ability to fix Physical connectivity of LAN, phone, peripherals etc.

    (such as connect to NW port, connect to interfaces of parent / child devices)
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