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    Virtual Relationship Officer - Mumbai, India - Call For Jobs

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    Full time
    Description

    Primary Responsibilities:

    Customer Engagement: Continuous engagement with the portfolio customers mapped as per the

    contact policy, with accurate & complete capture of interaction details.

    Call handling as per defined standards. Accurate resolution for customer queries.

    Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross

    -servicing of Bank products

    Accurate logging and resolution of complaints.

    Attrition control of customers.

    Regular interactions with the customers and pro actively assessing customer needs.

    Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while

    racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers

    Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM

    Sales: Right cross

    sell of products basis profiling and engagement.

    Penetration of products across groups



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