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    Technical Support Engineer SaaS - Vadodara, India - Intricare Technologies

    Intricare Technologies
    Intricare Technologies Vadodara, India

    7 hours ago

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    Description

    About Company:


    We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always.

    Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 400+ salespeople in the US.


    Roles and Responsibilities:
    Deliver prompt & courteous, timely responses/support across all support channels (email, chat, Slack, video conference)

    Provide outbound video call support to customers as and when required


    Utilize internal documentation and develop comprehensive product knowledge to effectively handle general customer inquiries, various integrations, API issues, and related technical troubleshooting for our B2B SaaS products.

    Proactively identify trends for relevant teams. Report missing knowledge articles on our product websites, Help center articles, or other required edits to Senior Specialists or Managers

    Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage.


    Stay updated on product developments, policy updates, known issues, user feedback, and comprehensive understanding of the compliance domain, our SaaS products, and supported integrations.

    Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement.


    Requirements:
    1-3 years of relevant work experience in Customer or Technical Support in SaaS.

    Excellent written and verbal communication in English

    Proficient in technical troubleshooting with cloud, API and integrations.

    Familiarity with the basics of Cloud infrastructure providers & Change management solutions

    Bachelors/Engineering Degree preferred

    Why join us?

    All our products are being used by thousands of users each day which means you get to work with the latest technologies.


    As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.

    Flexible working hours


    In 5000 companies, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.

    Work-life balance

    5 Days Working


    Job Type:
    Full-time

    Experience: 1+ years


    Location:
    Vadodara, Gujarat
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