Director - Process Excellence T500-11543 - Bengaluru, India - Talent500

Description

About Us:

CLIENT is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. CLIENT Bank's parent, CLIENT is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. CLIENT's shares trade on the Tokyo, Nagoya, and New York stock exchanges.

CLIENT Global Service Private Limited:

Established in 2020, CLIENT Global Service Private Limited (CLIENT) is 100% subsidiary of CLIENT having offices in Bengaluru and Mumbai. CLIENT India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to CLIENT Bank offices globally. CLIENT India has plans to significantly ramp-up its growth over the next 18-24 months while servicing CLIENT's global network across Americas, EMEA and Asia Pacific

About the Role:

Position Title: Head of Process Excellence

Corporate Title: Director

Reporting to: CLIENT CEO

Location: Bengaluru

Job Profile:

Position details

Enterprises driving outsourcing & offshoring see Re-Engineering/Standardization/Automation and Analytics as the most relevant 'next' priority towards globalization. This a strategic leadership role to lead the process excellence agenda across the organization delivering productivity improvement, automation, and transformation.

This role involves leading the development and implementation of comprehensive process improvement strategies that integrate standardization principles and emphasize efficiency aligned to the CLIENT strategic objectives. We are looking for an experienced professional to interface with global business and function leaders with accountability for successful delivery of process improvement and transformation projects. The individual should be strong to advocate change and pursue organization change. Ensure the improvement projects are connected to business objectives. The individual must have handled technology projects in addition to regular business improvement projects.

Roles and Responsibilities:

• Lead the development and implementation of a comprehensive process excellence framework that integrates standardization principles and emphasizes productivity enhancements aligned with CLIENT's strategic objectives.
• Champion the adoption of standardization best practices across all areas of the organization, ensuring consistency, scalability, and efficiency in operations.
• Collaborate with business stakeholders to understand their challenges and pain points and develop tailored solutions to address them.
• Drive a culture of continuous improvement and standardization, by providing training, coaching, and support to teams at all levels of the organization.
• Establish training program to upskill employees to identify improvement opportunities, develop problem-solving skills, and actively participate in continuous improvement initiatives.
• Centralize expertise for streamlined processes, leverage in-house expertise to establish efficient, transparent and consistent operations to drive productivity.
• Act as a change agent by promoting the benefits of productivity enhancements, fostering collaboration, and driving adoption across the organization.
• Partner with technology and automation teams to identify opportunities for process automation, optimization, and productivity enhancement.
• Lead end-to-end process improvement projects, applying six sigma and lean principles for optimization and standardization. Design, map, analyze and redesign operational processes and identify problems and develop innovative solutions to streamline workflows.
• Establish clear performance metrics and KPIs to measure the impact of initiatives and track progress over time.
• Standardize across functions, reduce variation, improve quality, mitigate risks, and allocate resources efficiently through a consistent methodology organization wide.
• Build AI centre of excellence in CLIENT. Accelerate digital transformation by tapping into talent pool for digital innovation and establish a hub for AI and analytics.
• Conduct root cause analysis to identify underlying issues, analyze data to identify trends and areas of improvements and develop data driven solutions.
• Demonstrates resiliency and track record of leading high-profile programs & project managers.
• Capability to initiate plan, execute, monitor, control and deliver multiple cross-business projects concurrently, working with multiple project teams.
• Evangelize solutions and work with delivery teams to implement and strengthen the value proposition.
• Provide guidance and coaching to project teams and stakeholders to ensure successful implementation and sustainability of improvements
• Implement best practices to reduce redundant work. Facilitate knowledge sharing and foster a culture of continuous improvement.
• Communicate progress, success and challenges to senior leadership, providing regular updates on the status of transformation initiatives.
• Ability to multi-task on a variety of different projects, in a high pace environment.
• Stay abreast of industry trends and best practices in process improvement and business transformation, incorporating new methodologies and tools as appropriate

Job Requirements:

• 15-20 years of work experience in similar profile
• Certification in Six Sigma Black Belt and Lean methodologies
• Consistent track record in successfully handling Operational Excellence/process improvement/Lean initiatives and driving business transformation initiatives.
• Strong analytical skills with the ability to gather, analyze, and interpret data to make informed decisions and recommendations.
• Excellent leadership and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization.
• Excellent program management skills to lead multiple projects simultaneously and meet deadline
• Experience with process automation and technology solutions
• Flexibility to work in different shift timings.
• Expert skills with Microsoft Suite (Excel, PowerPoint, Project, Word, SharePoint, and Microsoft Teams) are required
• Strong communication and interpersonal skills, with ability to effectively influence and collaborate with stakeholder at all levels of the organization
• Must be a self-starter, can work independently, and adapt in a dynamic environment

Equal Opportunity Employer:

The CLIENT Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.