Jobs
>
Noida

    Executives EXL/E/1026212 - noida, India - exl

    exl
    exl noida, India

    5 days ago

    EXL background
    Description

    Job Description

    Basic Function

    This is a complexity level 3 Voice process. The role primarily involves dealing with end to end claims - responsibilities include receiving/making inbound/outbound calls, settling liability, taking action on incoming correspondence/payments and following up on claims for progression until closure

    Essential Functions

  • Ensure that the process transactions are processed as per standard procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Ensure claim costs is controlled and leakage kept at a minimum
  • Ensure accuracy of reserves and payments and manage lifecycle of claims
  • Ensure adherence to Company Policies and Procedures
  • Managing calls – both inbound and outbound as well as all other correspondence on claims
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

    • Any other essential function that may occur from time to time as directed by the Supervisor

    Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
  • Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required
  • Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
  • QCA for the purpose of feedback and audit
  • Trainers for the purpose of Pre-process and Process training

    • Organizational Relationships

    Reports To : Assistant Manager – Operations Supervises : NA

    Skills

    Technical Skills

  • English language proficiency - CEF Level C1-13+ (certified by British council/certified assessor)
  • Previous international Voice experience (preferably in insurance)
  • Good Computer navigation skills
  • Should be familiar with MS Office

    • Process Specific Skills

  • Possesses necessary knowledge of business concepts to effectively perform the job
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
  • Commits to achieving specific objectives and takes ownership for accomplishing them.
  • Responsible for handling high volumes of transactions.
  • Effectively balances quality, timeliness and productivity standards

    • Soft skills (Desired)

  • Self discipline
  • Result orientation
  • Adaptability

    • Soft Skills (Minimum)

  • Listening and comprehension skills
  • Questioning and Reasoning Skills
  • Customer Service focus and telephone etiquette
  • Ability to multi task, prioritize and manage daily work activities

    • Education Requirements

    Graduate or Diploma holder with at least 15 years of education

    Work Experience Requirements

    Prior experience in an international Voice process is mandatory

    Candidates with prior UK insurance experience will be preferred.

  • exl

    Executives EXL/E/1018612

    5 days ago

    exl noida, India

    Job Description · Position Title, Responsibility Level · Advisor – Home/Home Recovery · Function · Operations, Executive · Reports to · Assistant Manager – Operations · Permanent/ Temporary · Permanent · Span of Control · NA · Location · Noida - SEZ · Basic Fu ...

  • exl

    Executives EXL/E/993542

    3 weeks ago

    exl Noida, India

    Job Description · Basic Function · Claim request Invoices are received for settlement of claims. The associate is required to process the Invoice in the client systems for settlement of payments · Essential Functions · Duties will include detailed validation of the invoice bas ...

  • exl

    Executives EXL/E/1031151

    5 days ago

    exl noida, India

    Job Description · Skills Sets · TESTED / TRAINED THROUGH · Qualifying Score · Technical Skills · Min · Ability to use the Desktop Computer system · Technical Test · > =7/10 · Basic IT & familiarity of Operating Systems (Windows 95/98//NT) · Basic Knowledge of using Int ...

  • exl

    Executives EXL/E/1037857

    5 days ago

    exl noida, India

    Job Description · Education Requirements: /MBA · Work Experience Requirements: Accounting Graduate with 0 to 2 Years of experience in Accounting/R2R. · Good Communication Skills. · Responsibilities: · Journal Entries, Month-end close activities, BS reconciliations Intercomp ...

  • exl

    Executives EXL/E/1031627

    5 days ago

    exl noida, India

    Job Description · Desirable Skills · Ability to read and comprehend English language in clear and precise manner · Reasoning Skills · Problem Solving · Eye for detail · Technical Skills · Good computer navigation skills · Typing speed of 25 Words per Minute with 95% Ac ...

  • exl

    Executives EXL/E/1015181

    5 days ago

    exl noida, India

    Job Description · Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the motor servicing as well as answering generic, non-generic specific questions related to product cover/motor servicing. Candidates wi ...

  • exl

    Executives EXL/E/1022902

    5 days ago

    exl noida, India

    Job Description · Litigation Support · Providing 1st level support on client projects along with quality review, if required, including · o Extraction & compilation of data from client tool, sorting, indexing and creation of a readily accessible database of documents and data ...

  • exl

    Executives EXL/E/1022899

    5 days ago

    exl noida, India

    Job Description · Litigation Support · Providing 1st level support on client projects along with quality review, if required, including · o Extraction & compilation of data from client tool, sorting, indexing and creation of a readily accessible database of documents and data ...

  • exl

    Executives EXL/E/1005434

    1 week ago

    exl noida, India

    Job Description · Position Title, Responsibility Level: Executive/Senior Executive · Function: · Operations · Reports to - · Assistant Manager/Lead Assistant Manager · Permanent/ Temporary: Permanent · Span of Control – · None · Location: · C – 42, Noida · Ba ...

  • exl

    Executives EXL/E/1008046

    5 days ago

    exl noida, India

    Job Description · •Ensure that the process transactions are processed as per Desktop procedures · •Ensure that the assigned targets in accordance with SLA and any internal standard are met · •Initiate and manage Process Name process. · •Process Process Name exceptions and up ...

  • exl

    Executives EXL/E/1037873

    5 days ago

    exl noida, India

    Job Description · Ability to use the Desktop Computer system · Basic Knowledge Insurance terminology & US Insurance Industry · Ability to reviewing claims documents to determine the required information · Ability to pay great attention to detail – especially during processin ...

  • exl

    Executives EXL/E/1018706

    5 days ago

    exl noida, India

    Job Description · Process per SOP provided by the client · Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be progressed. · Executives must comply with the Data Protecti ...

  • exl

    Executives EXL/E/1026122

    5 days ago

    exl noida, India

    Job Description · Looking for graduates in any stream except B. Tech. · US healthcare experience is must. Providers Data Services experience is preferred. · Good comprehension and analyzing skills. · Good typing and data entry skills. Accuracy and speed should be 98% and 30 ...

  • exl

    Executives EXL/E/1031133

    5 days ago

    exl noida, India

    Job Description · Skills Sets · TESTED / TRAINED THROUGH · Qualifying Score · Technical Skills · Good computer Navigation skills · Computer Proficiency test at Hiring · 70% · Ability to use the Desktop Computer system · Basic IT knowledge & familiarity of Operating Syst ...

  • exl

    Executives EXL/E/1033864

    5 days ago

    exl noida, India

    Job Description · This is a professional entry level operations position within Everest's Casualty Division. The Underwriting Assistant I is responsible for the management and processing of an assigned portfolio of business. · Major Responsibilities: · Review incoming transac ...

  • exl

    Executives EXL/E/1022758

    5 days ago

    exl noida, India

    Job Description · Data Gathering · Gathers relevant information from a variety of sources and identifies the key issues. · Problem Solving · Generates various solutions to problems and then selects the most appropriate · Business Awareness · Understands the business how ...

  • exl

    Executives EXL/E/1037884

    5 days ago

    exl noida, India

    Job Description · • Follow all documented processes/workflow to enhance customer experience · • Ensure privacy of our customers remains the utmost importance. Meet the expectations of the quality/productivity standards · • Ensure that the assigned targets are in accordance wi ...

  • exl

    Executives EXL/E/1002340

    5 days ago

    exl noida, India

    Job Description · Prior claims or new business enrollment experience · ensure that transactions are processed as per the standard operating procedures available on client learning management system · Ensure that the assigned targets in accordance with the SLA metrics are met ...

  • exl

    Executives EXL/E/989590

    1 week ago

    exl noida, India

    Job Description · This role is responsible for making corrections/processing transactions like Application of premium, Surrender, Death Claims as per the request from the customers. The role requires attention to detail and a thorough review/research of the applicable documents ...

  • exl

    Executives EXL/E/998722

    1 week ago

    exl noida, India

    Job Description · Proven organizational skills with attention to detail · Strong problem solving abilities · Excellent English written and oral communication skills · Proficient with computer systems and software including Microsoft Excel and Word. Knowledge of using Web ...