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    Executives EXL/E/1005434 - noida, India - exl

    exl
    exl noida, India

    1 week ago

    EXL background
    Description

    Job Description

    Position Title, Responsibility Level: Executive/Senior Executive

    Function:

    Operations

    Reports to -

    Assistant Manager/Lead Assistant Manager

    Permanent/ Temporary: Permanent

    Span of Control –

    None

    Location:

    C – 42, Noida

    Basic Function

    This position is accountable for ensuring a successful on boarding of voluntary cases as assigned.

    Work is performed under general supervision according to established guidelines. This individual promotes capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers. .

    Essential Functions

  • Responsible for coding a Re-enrollment event in IP Tool, setting up the case in EEP, formatting Census files and Communicating via email the final delivery of file
  • Meets individual goals while assisting team to meet team goals
  • Operates with urgency in a real time service environment
  • Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
  • Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
  • May perform other duties as assigned

    • Performance parameters

  • Productivity
  • Quality
  • Turn Around Time of work assigned
  • Attendance & Schedule Adherence

    • Primary Internal Interactions:

  • SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
  • AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance
  • SME for the purpose of handling process related issues; queries and escalated transactions
  • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum
  • Mentors for the purpose of seeking clarifications and answering queries real time
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